Dialer Specialist

Company Description

Dialler Specialist

National Debt Advisors is one of the number 1 debt counselling companies in the country. This is testament to the service we give to clients and the quality of the people we employ.

NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow.

NDA is an employer of choice, and we are currently looking for a Dialler Specialist:
**Key performance areas**:

- To manage all outbound and inbound administration functions on the telephony platform (Connex One)
- Liaise with IT for fault resolution and new implementations.
- Serve as first line support for any dialler issues
- Develop and execute dialler strategies in tandem with Business Intelligence Manager
- Collate and present dialler and CRM results to Mid - Senior Stakeholders
- Ensure dialler execution is aligned to all business unit KPI’s
- Automate data loading within the dialler
- Facilitate operational Tableau reporting linked to dialler performance and CRM
- Drive innovation and strategy in the current dialler platform (Connex One)
- Real time analysis of dialler campaigns
- Identify and communicate any data anomalies or agent behavior issues
- Drive dialler metrics (Answer Rate/ RPC Rate) to influence conversion to sales.
- Manage Omni Channel Communication channels and flows within dialler platform (Whatsapp, SMS, Voice Blasts
- Run A/B test on contact strategies

**Experience required**:

- 3-4 years’ experience as a Dialler Administrator
- 3-4 years' Experience with Connex One platform or similar dialler platform
- Experience managing multiple campaigns
- Experience in working with data (SQL) and producing analytical reporting
- Experience working with Tableau or similar data visualization tools
- Minimum 3 years' experience within a Sales / Financial Services environment.

**Software/Programs**:

- Connex One/dialler platform
- Excel (Intermediate - Advanced)
- Tableau/similar visualization tool
- SQL (Advantageous)
- Whatsapp for Business (Advantageous)
- That you have read and understood our POPI Policy.
- That you have no objection to us retaining your personal information in our database for future matching.
- Should suitable opportunities arise we will contact you and request your consent to submit your CV to a specific client for a specific purpose.
- That the information you have provided to us is true, correct and up to date.

**Job Description**:
Dialler Administrator

National Debt Advisors is one of the number 1 debt counselling companies in the country. This is testament to the service we give to clients and the quality of the people we employ.

NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow.

NDA is an employer of choice, and we are currently looking for a Dialler Administrator:
**Key performance areas**:

- To manage all outbound and inbound administration functions on the telephony platform (Connex One)
- Liaise with IT for fault resolution and new implementations.
- Serve as first line support for any dialler issues
- Develop and execute dialler strategies in tandem with Business Intelligence Manager
- Collate and present dialler and CRM results to Mid - Senior Stakeholders
- Ensure dialler execution is aligned to all business unit KPI’s
- Automate data loading within the dialler
- Facilitate operational Tableau reporting linked to dialler performance and CRM
- Drive innovation and strategy in the current dialler platform (Connex One)
- Real time analysis of dialler campaigns
- Identify and communicate any data anomalies or agent behavior issues
- Drive dialler metrics (Answer Rate/ RPC Rate) to influence conversion to sales.
- Manage Omni Channel Communication channels and flows within dialler platform (Whatsapp, SMS, Voice Blasts
- Run A/B test on contact strategies

**Experience required**:

- 3-4 years’ experience as a Dialler Specialist
- 3-4 years' Experience with Connex One platform or similar dialler platform
- Experience managing multiple campaigns
- Experience in working with data (SQL) and producing analytical reporting
- Experience working with Tableau or similar data visualization tools
- Minimum 3 years' experience within a Sales / Financial Services environment.

**Software/Programs**:

- Connex One/dialler platform
- Excel (Intermediate - Advanced)
- Tableau/similar visualization tool
- SQL (Advantageous)
- Whatsapp for Business (Advantageous)
- That you have read and understood our POPI Policy.
- That you have no objection to us retaining your personal information in our database for future matching.
- Should suitable opportunities arise we will contact you and request your consent to submit your CV to a specific client for a specific purpose.
- That the information you have provided to us is true, correct and up to date.