1 X Customer Relationship Consultant

2 weeks ago

Durban, South Africa Rentokil Initial Full time

**Rentokil Initial**:
Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

**Our family of businesses**:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.
We operate in over 65 countries and we are ranked in the top 3 in 63 of those.
We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.
Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.
Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity
Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.

**Requirements**:
A vacancy has arisen for a Customer Relationship Consultant in our KZN business based in Pinetown Preference will be given to suitable applicants in line with the Company Normalisation Policy.

KEY PERFORMANCE AREAS & RESPONSIBILITIES
The purpose of the role is to enhance, extend and retain the Company’s/Division’s business through representing the company to existing clients and to achieve predetermined retention targets. Coordination and consolidation of retention feedback from role players in the business.
- Achievement or improvement of retention budgets & growth rate
- Account Manage a number allocated customers for the region and or division
- Maintain complete records of all activities regarding the customer - creating a relevant and historic database
- Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships
- Adherence to Company and Divisional standards in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies
- Flag losses/reductions received
- Notify Service Planners and Regional Key Accounts Manager of all handovers, liquidations and closures immediately
- Weekly reporting of terminations to Regional Key Accounts Manager
- Compliance to and use of the CRC retention process flow with the daily, weekly, monthly and quarterly responsibilities as confirmed therein.

SKILLS AND COMPETENCIES
Good verbal, non verbal and written communication skills
Awareness of competitor activity
Ability to interact with clients at all levels
Awareness of Health & Safety measures around on working environment at all times
Ability to facilitate communication, coordinate, plan and report.
Strong behavioural connection with values of service, relationships and teamwork
High energy level / self-motivated /planning and organizing
Team player / collaborative / initiative / innovative / persuasive
Ability to form strong customer relationships at all levels
Focusing our best efforts on achieving the companies objectives
A self-starting, engaging team player who has a customer centric mind-set.
Selling Skills/ Persuasiveness
Initiative / Proactive
A high work ethic and tenacity
Confident and passionate.
Great interpersonal skills and the ability to build relationships
Set high standards for self and co-workers
Organised with good planning skills
MINIMUM QUALIFICATIONS & CRITICAL EXPERIENCE
- Matric
- Tertiary Qualification (Minimum Diploma)
- Min 5 Years Key Account Management Experience (Non Negotiable)
- Minimum 5 Years in field selling experience
- Proven existing target VS actual achievement
- Minimum 12 months of proven experience in a similar role
- Computer literacy - MS Office, Windows, Internet tools Google Suite
- Drivers License (code

  • Customer Relationship Management Specialist

    1 month ago

    Durban, South Africa Entecom KZN Full time

    This is a 5-hour work day position. With 4 hours required in the morning, worked from either home or office and 1 hour in the afternoon, worked from home. Our company is a training and consultancy business in the food industry. You will be responsible for establishing and maintaining strong customer relationships, meeting sales targets, and contributing to...

  • Client Relationship Consultant

    1 month ago

    Durban, South Africa Candidate Connect Full time

    Great opportunity to join an Asset Manager in Durban as a Client Relationship Consultant.  The ideal candidate would have 1-2 years Investment / Unit Trust experience. Experience in Client Services is essential. This person should have excellent communication skills (verbal and written), a good telephone manner, be focused, organised, and...

  • Client Relationship Consultant

    1 month ago

    Durban, South Africa Candidate Connect Full time

    Great opportunity to join an Asset Manager in Durban as a Client Relationship Consultant.  The ideal candidate would have 1-2 years Investment / Unit Trust experience. Experience in Client Services is essential. This person should have excellent communication skills (verbal and written), a good telephone manner, be focused, organised, and...

  • Client Relationship Consultant

    4 weeks ago

    Durban, South Africa Candidate Connect Full time

    Great opportunity to join an **Asset Manager **in **Durban **as a **Client Relationship Consultant**. This is an EE designated opportunity. As part of the Client Relationship team, some responsibilities include: - Provide support and assistance with all products, services and processes - Relay feedback received from clients and the marketplace. - Resolve...

  • Customer Success Consultant

    4 weeks ago

    Durban, South Africa NielsenIQ Full time

    **Job Description**: The Customer Success Consultant will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account...

  • Pharmacist X 1

    4 weeks ago

    Durban, South Africa Maternal Adolescent and Child Health Institute Full time

    **Location**: Paarl, Western Cape Province /Durban ,KwaZulu Natal Province **Type of Contract**: Fixed Term Contract **Pharmacist x 1 - (Ref: Acc-03)** **Main purpose of the job** The primary purpose of this position is to provide Provincial, District and Facility Pharmaceutical support in the supported provinces and districts. **Key performance...

  • Client Relationship Consultant

    1 month ago

    Durban, South Africa Candidate Connect Full time

    Great opportunity to join an **Asset Manager **in **Durban **as a **Client Relationship Consultant**. This is an EE designated opportunity. As part of the Client Relationship team, some responsibilities include: - Provide support and assistance with all products, services and processes - Relay feedback received from clients, financial advisors, and the...

  • Collections Consultant 1

    4 weeks ago

    Durban, South Africa Nedbank Full time

    **Requisition Details and Talent Acquisition Constact** - Req: 129533- Role: Collections Consultant Fixed Term Contract (Evergreen)- Area: Kwa Zulu Natal- TA Consultant: Lebohang Monate- Closing Date: 09/11/2023**Job Family** - Credit - Career Stream- Credit Collections **Leadership Pipeline** - Manage Self: Technical **Job Purpose** - To recover debt and...

  • Student Services Consultant

    4 weeks ago

    Durban, South Africa Educor Full time

    **Student Services Consultant (JB3847)**: Durban, Kwa Zulu Natal - Customer Service **Student Services Consultant (JB3847)** **Durban** **Market-Related** To respond to all communication and administration thereof for the group's online student communication channels including Facebook, Twitter, and live chat. To provide clear and correct information to...

  • HR/it/analytical Chemisty/finance Internships

    4 weeks ago

    Durban, South Africa Intertek Testing Services (Pty) Ltd Full time

    **INTERTEK 2023/24 LEARNING OPPORTUNITY** **TO : UNEMPLOYED YOUTH** **FROM : HUMAN RESOURCES** **DATE : 22 March 2023** **SUBJECT : 12-MONTHS LEARNING OPPORTUNITIES 2023/24** **Analytical Chemistry Internship (University of Technology)** 1 x Bapsfontein/1 x Durban/1 x Isando. **Minimum educational qualification and work experience**: - Diploma in...

  • Collections Consultant

    4 weeks ago

    Durban, South Africa Nedbank Full time

    **Requisition Details and Talent Acquisition Contact** - Req: 123487- Role: Collections Consultant (Role based in KZN)- Area: KZN- Closing Date: 18/08/2023- TA: Lebohang Monate**Job Family** - Credit **Career Stream** - Credit Collections **Leadership Pipeline** - Manage Self: Technical **Job Purpose** - To recover debt and assets by following internal...

  • Technical Call Center Agents

    1 month ago

    Durban, South Africa Careerbox Full time

    Must have a Neutral Accent - Prefer customer service experience handling agitated customers - Prefer a minimum of six (6) months to one (1) year technical support experience - Prefer basic knowledge of copper and fiber internet connectivity - Must have basic knowledge of a variety of operating systems such all supported Windows Suites and Macintosh OS X -...

  • Student Advisor

    4 weeks ago

    Durban, South Africa Educor Full time

    **Student Advisor - Telesales Consultant (JB4007)**: Pinetown, Durban, Kwa Zulu Natal - Sales **Student Advisor / Telesales Consultant (JB4007)** **Durban** **Market Related** To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed...

  • Sales Consultant: Budget

    1 month ago

    Durban, South Africa Telebest Full time

    Our client has an opportunity available for a Sales Consultant in the Budget department.Requirements:MatricSAQA accreditation- essential.Degree or Diploma in Business or Marketing would be advantageous.Full 150 STI credits dependent on DOFA date- essential.Regulatory exam 5 dependant on DOFA date- essential.1+ year call centre experience-...

  • Student Services Consultant

    4 weeks ago

    Durban, South Africa Educor Full time

    **Student Services Consultant (JB3847)** **Durban** **Market-Related** To respond to all communication and administration thereof for the group's online student communication channels including Facebook, Twitter, and live chat. To provide clear and correct information to students and to ensure that the student's details are correctly logged and forwarded to...

  • Assistant Administrative Officer

    1 month ago

    Durban, South Africa University of KwaZulu-Natal Full time

    **The University Of KwaZulu-Natal (UKZN) is committed to meeting the** **objectives of** **Employment Equity to improve representivity within the** **Institution. Preference will be given to** **applicants from designated groups in** **accordance with our Employment Equity Plan.** **COLLEGE OF HUMANITIES** **ADMINISTRATIVE OFFICER X 3 TO THE COLLEGE...

  • Customer Care Consultant

    4 weeks ago

    Durban, South Africa HotelJobs.co.za Full time

    **Purpose of the Position** - To assist members with all reservations request and customer care queries and ensure one call resolution is implemented. - To engage, build and maintain a good relationship with our existing member base and member retention is prioritised. **Key Performance Areas** - Liaise with members on a daily basis/ Outbound and Inbound -...

  • Sanlam Scs Financial Adviser

    4 weeks ago

    Durban, South Africa Synfinex SCS Full time

    Synfinex SCS, part of the Sanlam SCS division requires the services of experienced Financial Advisers. Please note that it is a commission only position. No basic salary is paid. **BENEFITS** Commission of approximately premium X 8 on funeral and life cover cases. R 2750 potential monthly bonus payable. R 7500 pm x 2 months paid to the adviser as a...

  • Customer Care Consultant

    1 month ago

    Durban, South Africa HotelJobs.co.za Full time

    **About Us**: First Group SA is a leading hospitality and leisure company dedicated to providing exceptional experiences and unforgettable memories for our guests. With a portfolio of premium resorts and hotels across South Africa, we pride ourselves on delivering world-class service and hospitality. **Position Overview**: We are looking for a dedicated and...

  • Product Consultant

    1 month ago

    Durban, South Africa Smollan Full time

    We’re on the lookout for an experienced a **Product Consultant** to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. **As a Product Consultant you will be responsbile for**: - Ensure product availability - Check for and manage...