Store Manager

2 weeks ago

Durban, South Africa The Prestige Cosmetic Africa Recruitment Full time

Purpose of the Role

The purpose of the role is to ensure the store's profitability through focusing on the business drivers: - customer service - generation of turnover - operating expenses and losses - implementation of company standards - establishment and maintenance of effective people and process management practices.

KEY RESPONSIBILITIES

**Customer Experience Delivery**
- Implement customer service/journey strategy and processes with attention to proactive issue resolution and immediate corrective action on out-of-lines
- Ensure correct implementation of store layout, merchandising, signage, and visual displays
- Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the Company guidelines
- Ensure correct and timeous implementation of store's eventing, activations, and Company communications in accordance with Company standards
- Ensure appropriate staffing levels to support customer service requirements adhering to scheduling guidelines

**Stock Management**
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
- Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance
- Communicate with merchants on stock issues e.g., out of stocks, overstocks
- Ensure data integrity through effective stock control
- Ensure all Standard Operating Procedures are followed

**People Management**
- Encourage, implement, and reinforce the Company’s Values
- Ensure an open, motivated, and harmonious work environment
- Manage the performance of self and all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching, and mentoring on performance is given/received to enable continuous improvement
- Be actively involved in own Personal Development Plan (PDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
- Ensure that team members are developed to ensure succession plans for store roles
- Manage and execute EMT’s/training with staff as required
- Assist in the recruitment of new team members
- Induct new staff members
- Manage daily team/people issues (absenteeism, leave, time keeping)
- Manage and address misconduct of team members with support from line manager and HR

**Budget & Financial Management**
- Analyse budgets and projections
- Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
- Implement ARC’s procedures of managing expenses, financial controls, store controls and increased profitability
- Ensure that store stockloss results are within Company norms with an effective stockloss action plan for the store which identifies and addresses all potential security risks within the store
- Ensure compliance to OHASA requirements
- Ensure that all Standard Operating Procedures are implemented and followed

**Market Intelligence - Store**
- Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
- Ensure that all directives are executed in accordance with Company guidelines
- Ensure that the store delivers appropriate merchandise and services based on the store's specific customer profile and customer trends

**Stakeholder Management**
- Ensure customer experience standards are upheld and reinforced
- Build relationships with all levels of management, internal and external stakeholders
- CRM Management
- Drive increased customer data base (attraction of NEW customers)
- Manage in store customer complaints or concerns
- Provide feedback to Line Manager/customer team regarding any customer issues within stipulated timelines
**Administration and Reporting**
- Conduct compliance checks of all defined processes and procedures (e.g. admin checks, store audits, visual audits, POS, security etc.); resolving and/or escalating non-compliance speedily
- Daily, weekly, monthly sales tracking sheets
- Analyse sales and competitor reports to identify trends and sales opportunities
- Store checklist submitted weekly/as required
- Submit store event report as required
- Provide ad-hoc reports, feedback and updates as required
**COMPETENCIES**

ÿ Deciding and Initiating Action

ÿ Leading and Supervising

ÿ Working with People

ÿ Relating & Networking

ÿ Adhering to Principles and Values

ÿ Persuading and Influencing

ÿ Planning and Organising

ÿ Delivering Results & Meeting Customer Expectations

ÿ Coping with pressure and setbacks

**Requirements**:
Minimum of 5 years store

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