Credit Controller

3 weeks ago

Johannesburg, South Africa Smith Garb Full time

Gauteng, JHB - Eastern Suburbs

Logistics concern, based in the East of Johannesburg, is looking for a Credit Controller to join their team. A large and lovely company offering growth

Job Related Requirements:

- Minimum of 5 years’ Credit Control experience essential
- Strong reconciliation skills essential
- Previous cash allocation experience essential
- High level of professional communication skills essential
- Ability to handle high volume and high value transactions
- High Tolerance for stress.

Computer Literacy Level:

- Advanced Microsoft Office knowledge
- SAP experience advantageous
- Advanced knowledge of excel formulas advantageous.

Added Advantages for this Role:

- Previous Collection from Private Market Customers experience

Main Purpose of the Role:

- Collection and allocation activities in accordance with documented processes and SLA’s

Duties and Responsibilities:

- Responsible for a customer base allocated to you
- Ensure all procedures are followed as per standard SOP’s
- Maintain customer / account data in terms of standard operating procedures to ensure accurate statement distribution
- Monitor the Credit limit review report and take / recommend the appropriate action with Client
- Collection of overdue payments
- Dunning process to follow with all overdue amounts 1st letters and final demands.
- Attend to reconciliations on customers’ accounts accurately and efficiently
- Allocation of Cash per SLA and in line with SOP’s
- Attend to telephone calls in a professional manner
- Ensure that the accounts are managed within the targeted debtors’ days
- Ensure that customers queries / disputes on accounts are resolved in an efficient and effective manner in order to avoid non-payment, follow up with claims department to expedite resolution
- Liaise or escalate to other departments in order to resolve queries on customers’ accounts in a professional and efficient manner
- Liaise with customers and clients in a professional and efficient manner
- Identifying payment on the bank and allocation of payments received against invoices accurately and efficiently in line with SLA
- Appropriate and timeous identification of potential bad debts and take corrective action where applicable
- Access held order reports and ensure that orders are maintained and / or released in terms of SOP’s, providing the customers with daily reports - escalation to clients where orders have been on hold > 5 days
- Ensure that proper and acceptable notes are captured against the accounts whenever necessary
- Ensure that the account statements are managed and sent when necessary
- Account statements to be balanced back to SAP
- Relevant documentation to be sent/handed to the Admin department for further duties to be attended to and filing purposes.
- Ad-Hoc queries to be attended to.
- All matters not resolved, to be escalated to the Supervisor for further instruction and/or assistance.
- Relevant Documentation provided for Customer meetings to be accurate and presented as required as well as ensuring deadlines are met.
- Investigating and doing follow up on all claims (price/stock)
- Sending supporting documentation on customer request (invoices, pod’s, credit notes)
- Raising claims, journals, rebates, pardons etc in SAP

For more information please contact:

- Crystal Willis

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