IT Technical Support Facilitator
2 weeks ago
**Reporting to**: HOP: Information Technology & COM
**Job Summary**:To be responsible for and facilitate teaching and learning with effective use of educational resources, to improve standards of learning and achievement for all students.
Ethos and Values
- To ensure the vision for CTU is shared, understood, and implemented effectively.
- To demonstrate a commitment to continuous professional learning and improvement
- To model CTU’s commitment to excellence, independence, and opportunity in everyday work and practice.
**Duties and Responsibilities**
**Academic Role: Module and Programme Content**:
- Use quality learning material.
- Develop teaching and learning materials (slides and lesson plans) that can be used for content delivery.
- Assist the HOP (Head of Programmes) in developing curricula with the faculty.
- Mark/grade formative and summative assessments.
- Conducting research, and writing papers, proposals, journal articles, and books.
- Participate in training opportunities and initiatives at the institution.
- Provide support to students and other colleagues.
- Stay current by reading widely and producing published work in the field.
- Write and pass international exams (certification) related to qualification(s).
**Marketing and Brand building**:
Be involved in marketing products and academic services of CTU on a limited scale where necessary.
**Research**
A minimum of 2 research outputs is to be produced annually in coordination with the HOPs and lecturers at the institute.
**Qualifications**:
- National Diploma or Higher in Information Technology, Computer Science, or any relevant field.
- Industry certifications may be an added advantage.
**Knowledge, Skills, and Abilities**:
**Essential Competencies**
- Detail orientated.
- Follow through.
- Accurate
- Deadline driven.
- Leadership qualities
**Important Competencies**
- Adaptable to change
- Conflict management skills
**Cloud Platforms, Software Skills, and Computer literacy (essential)**:
- MS Excel
- MS Word
- MS Outlook
- Internet services
- PowerShell
- Cisco Packet Tracer and GNS3
- Azure and AWS cloud platforms
**Credentials and Experience**:
At least 2 years of teaching experience
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