Vodacom Store Manager

3 weeks ago

Johannesburg, South Africa South Point Management Services (Pty)Ltd. Full time

**GENERAL PURPOSE**

The Vodacom Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. The incumbent will be motivating sales team, creating business strategies and developing promotional material and training new staff.

**RESPONSIBILITIES**

**Customer Service**
- Deliver excellent service to ensure high levels of customer satisfaction and ensure that every customer has a great experience.
- Guide and motivate the sales team to meet their target and objectives by training and mentoring staff.
- Hire, train and develop your team when required. Overseeing staff movements such as adjustments, promotions and attendance register and also to ensure that policies and procedures of the company are adhered to.
- You will also ensure that your store exceeds sales goals and that means overseeing all store functions from sales and inventory to the implementation of new store programs and initiatives eg promotions, daily and weekly incentives, all sales and products.

**Administration**
- Managing all paperwork via admin clerks to ensure compliance to Vodacom and internal Business rules, prevent fraud, manage repairs and loan phones, deal matches, base management and items owing to customer.
- Undertaking store administration duties such as stores budget and updating financial records.
- Monitoring inventory levels and ordering new items.
- Manage Stock, Devices and accessories daily and weekly. Manage faulty stock and reduce redundancy.
- Managing and approval of daily sales reconciliations against credit card and cash sales.
- Responsible for the documentation and maintaining of Standard Operation Procedures for the store’s processes and stock management processes
- Responsible for overseeing and approval of the daily cashing up process

**Marketing**
- Arranging aggressive promotions weekly to drive sales into store, Mall and staff social media updates, Finding branding opportunities, product launches and mall promotions, schools and high traffic areas which includes out of the mall Promos and activations.
- Ensure that store presentation always looks its best in terms of merchandising, shop fittings and equipment
- Developing and arranging promotional material and in-store displays

**Reporting**
- Prepare a daily, weekly and monthly reports on buying trends, customer requirements and profits.
- Ensure that all ad-hoc matters are reporting timeously.
- To secure and keep accurate current records of all products kept in the stores;
- Ensure all relevant financial documentation is processed accurately and handed in to the Finance Department;
- Monitor usage of consumables and hardware and keep accurate records of all issues/receiving/breakages/dispatches/shortages and ensure any discrepancies are reported immediately and investigated

**EDUCATION**
- Matric
- Bachelor's degree in Business Administration, Operation Management or relevant field preferred.

**EXPERIENCE**
- You must have prior sales and Vodacom management experience as well as knowledge of mobile corporate/enterprise business sector.
- A minimum of 3 years’ experience working in a retail environment, ideally in a managerial role
- 3 years’ experience in operational, financial and performance management having previously managed site profit and loss.
- Customer service-oriented with in-depth knowledge of basic business management processes.
- Ability to lead, develop and coach people to deliver great results
- A solid computer proficiency with advanced Excel and Vodacom systems knowledge (UCS, M2.C3D, VPP and Skyline)

**Closing Date : 12 February 2024**

**Salary**: R15,000.00 - R18,000.00 per month

**Experience**:

- Retail: 3 years (required)

Application Deadline: 2024/02/05
Expected Start Date: 2024/03/01

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