Account Manager Iii

7 months ago


Johannesburg, South Africa RELX Full time

Account Manager II

Are you data-driven and customer-centric?

Do you enjoy building solid relationships resulting in revenue and growth?

Join us in shaping a more just world.

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About the Role

As a Senior Account Executive, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management. You will support managers and directors with team leadership, EOS development, reporting, training, and team coaching.

**Responsibilities**:

- Monthly New sales Revenue Target achieved and targeted subscription renewals completed.
- Develop and implement a sales strategy that identifies all government departments as opportunities, maps out the timelines to approach & close with the appropriate product offer that has likelihood of success (Feb)
- Create a list of all subscription renewals for which you are responsible and develop a strategy to ensure timeous renewal of all subscriptions.
- Review the entire list of contracts due to be renewed during the year, order by value and month of renewal [ as per the CRM Subs Renewal Opportunity list](Feb)
- Together with AAM, develop and implement the annual visitation and interaction plan, by month and by key contact person, that will facilitate the smooth and timely renewal of each contract (including setting all meeting dates, etc. a minimum of 3 months in advance of renewal date) (Feb)
- Together with product trainer, develop & implement the annual user training program that will deliver on improved customer usage levels and familiarity and trust in the products (Feb)
- Update the CRM Subs Renewal Opportunity status (weekly)
- Review sales and subscription renewal strategy monthly, assess progress and amend as necessary (Monthly)
- Review sales report (actual versus target) as prepared by AAM, identify missing orders for correction and compare shortfall to pipeline to assess achievement. Develop remedial strategies to make up any projected shortfalls (Weekly)

**Requirements**:

- Have experience working within a B2B sales environment and retaining and growing customers.
- Demonstrate the ability to spot commercial opportunities, with a successful customer services and sales support background. Have excellent communication skills essential, as well as time management and planning.
- Have solid consistent performer demonstrated through consistently meeting or exceeding expectations.
- Be able to become a role model, with positive influence within the team and wider business.
- Have excellent Product (Print/Online), Domain and Market knowledge and experience of adopting new products.
- Have formal coaching qualification or substantive demonstratable experience Have formal continuous improvement qualification or substantive demonstratable experience Have a Completed SmartPath development plan endorsed by manager.

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.

Working with Us

LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for you

We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Comprehensive, multi-carrier health plan benefits - Disability insurance - Dependent care and commuter spending accounts - Life and accident insurance - Retirement benefits (salary investment plan/employer stock purchase plan) - Modern family benefits, including adoption and surrogacy.

About our Team

LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.


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