Field Service Technician

3 months ago

Witbank, South Africa Komatsu Full time

Date: Aug 28, 2024- Location: Klipfontein, eMalahleni, ZA, 1034- Req ID: 31166- Onsite or Remote: Onsite PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

**Job Overview**:
The position will be based at **Seriti New Denmark Colliery **and the incumbent will report to the **Site Manager.**

Ensure that Joy is perceived as the leading supplier of underground mining systems and services by providing exceptional customer support.

**Key Job Responsibilities**:

- Ensure that Joy is perceived as the leading supplier of underground mining systems and services by providing exceptional customer support;
- Ensure optimum performance of Joy equipment in terms of safety, productivity, and reliability;
- Ensure that Joy has current and relevant market and technical intelligence by actively gathering information and communicating it back into the organization;
- Maintaining Zero harm, incident, and accident-free environment. It is the individual’s responsibility to comply to all relevant legislative and JOYGLOBAL requirements. (HR,Occupational Health and Safety Act and the Mine Health and Safety Act);
- Maintain / repair Joy equipment;
- Conduct daily pre-maintenance and inspections;
- Customer support in terms of safety, breakdowns, coaching and to achieve lowest cost per ton;
- Drive productivity improvement and quality work performance;
- Conduct frequent needs analysis within Mine sections to identify gaps and opportunities for optimization;
- Provide technical support to other Field Service Technicians and Customer;
- Write clear reports that are factual and understandable.

**Qualifications/Requirements**:

- Matric / N3;
- Fully qualified Electrician / Millwright with Flameproof and Gas Testing certificates;
- Drivers’ license and own reliable transport;
- Must have done Joy relevant courses;
- Must be computer and database literate (MS Access, MS Word, MS Excel, MS PowerPoint);
- JNA I and JNA II and VFD experience is crucial;
- DC & AC shuttle cars experience will be an advantage;
- Minimum of 05 years’ experience on underground equipment;
- High level knowledge and experience of Joy mining equipment;
- Experience in workshop assembly and manufacturing techniques will be beneficial.
- Must be willing to work shifts, standby’s and abnormal hours at times and be available outside normal working hours as and when required.

**Additional Information**:

- Strong interpersonal skills are essential with an ability to communicate with customers and to accept and adopt a competent, responsible attitude
- Ability to communicate with top level people (Engineers, Shaft Management, etc.);
- Self-motivated individual;
- Willing and able to work alone and in teams;
- Must be residing or willing to relocate to Secunda, Trichardt or Evander.

**Key Performance Behaviors**:

- Leadership
- Effective Relationships
- Critical Thinking
- Service Orientation
- Drive for Results
- Accountability Culture
- Business Acumen
- Collaboration
- Coaching Culture
- Communication
- Courageous Authenticity
- Customer Focus
- Essential Job Functions
- Influence
- Innovation
- Operational Excellence
- Problem Solving
- Results Driven
- Safety Leadership
- Technical / Functional Skills
- Zero Harm

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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