IT Service Management Consultant/trainer

3 weeks ago


Johannesburg, South Africa Pink Elephant Full time

**DUTIES AND RESPONSIBILITIES**:
**Consultant**:

- Lead and manage ITSM driven improvement initiatives for Clients.
- Conduct process maturity and capability assessments based on best practice frameworks like ITIL, models like CMMI, and standards like ISO/IEC 15504
- Design of roadmaps to plan ITSM process implementation and improvement programs.
- Facilitate and manage projects to drive service and process improvement/implementation initiatives.
- Assisting clients to develop clear strategic plans to address people, process and technology issues associated with relevant Pink Elephant engagements
- Function in an advisory capacity both internally and externally, driving innovation and enhancing the capability of Pink Elephant’s consultancy practice.
- Enhance the credibility of Pink Elephant through thought leadership and industry recognition.
- Ability to create/develop solutions, alongside other operations team members, to meet client needs
- Actively supports the Pink Elephant corporate strategy i.e. through delivery excellence, providing opportunities for other Pink Elephant business units.
- Working to tight deadlines so as to meet the objectives of Pink Elephant and its Clients
- Meet or exceed qualitative and quantitative Key Performance indicators for Consultant performance

**Trainer**:

- Facilitation and delivery of training/workshops in line with the needs of the class, while taking into consideration the specific needs of individual delegates.
- Delivery of training across mediums such as instructor-led, web-based, and virtual classroom
- Customisation of training material and delivery to facilitate client learning objectives
- Identify opportunities to innovate and improve classroom performance and the client experience.
- Facilitate knowledge transfer for internally and externally through one-on-one mentoring
- Meet or exceed qualitative and quantitative Key Performance indicators for Trainer performance

**SKILL/KNOWLEDGE REQUIREMENTS (ACADEMIC, TECHNICAL, PROFESSIONAL)**:
**Essential**:

- Graduate qualified or relevant industry experience
- Minimum of five points on the ITIL qualification scheme
- Full clean driving licence

**Desirable**:

- ITIL Service Management Expert qualification
- Project Management (PRINCE 2, Agile)
- COBIT 5 Foundations

**EXPERIENCE REQUIRED**:
**Essential**:

- Minimum of three years IT service management Consulting/Training
- Outstanding presentation skills
- Exceptional oral and written communication skills
- The ability and willingness to travel throughout South Africa predominantly, as well as the whole of Africa and sometimes worldwide when required

**Desirable**:

- Experience in all aspects of IT Service Management
- Demonstrated full responsibility for IT service management processes or projects
- Breadth and depth of experience in IT service management business environments
- PRINCE2, Agile, SDI, COBIT, ISO 20000, and/or technical certifications will be an advantage
- Member of relevant external bodies e.g. ITSMF, ITSMI, COBIT

**Job Types**: Full-time, Permanent

**Experience**:

- IT Service Management Consulting/Training: 3 years (preferred)


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