Technical Field Support Team Leader
7 days ago
As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference. _
- It's time to make a move. Join our flow. _
**What you will do**:
- Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure the safety of end-users and other employees.
- Responsible for solving complex technical issues that THD has assigned to him/her.
- Responsible for scheduling first visits of new equipment coming from competitors or KONE.
- Responsible for the identification of any technical issues in equipment under maintenance that could cause call-outs or safety hazards and fix the issues, create sales leads, and/or communicate to the Manager.
- Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitors and from new equipment) and communicating it to the Maintenance Supervisor / Technical Helpdesk Manager.
- Responsible for giving feedback to any repair or adjustment needs that could reduce call-outs and actively communicating with the Technical Helpdesk Manager.
- Contributes to the ongoing improvement of products, methods, and safety by providing feedback to the technical help desk Manager.
- Responsible for effectively planning the team’s workload, in conjunction with the THD Manager.
**Are you the one**:
- N6 Diploma in mechanical engineering or a related qualification plus an elevator trade test certificate.
- Minimum 5 years of experience installing and/or maintaining elevators.
- Minimum 2 years in a team leadership role.
- Knowledge of KONE plus competitor products will be an asset.
- Excellent problem-solving skills.
- Escalator background is a must.
- Valid driver’s license.
**What do we offer?**
- Great dynamic team promoting a collaborative environment.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs.
- An engaging job with position description and clear targets.
- Regular feedback through performance discussions.
- Opportunities for individual development.
- Mentoring and coaching programs.
- Flexibility, trust, and respect.
- Value-based culture, behaviors, and ethics.
- Sustainability and innovation.
- Working for a successful organization.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _
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