Agent: Growth

**MAIN PURPOSE OF THE ROLE**

In line with Adumo’s purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Office Based Accounts Manager role encompasses this purpose in its entirety.

As an Office Based Account Manager your are responsible for managing a portfolio of Key Accounts in Adumo. Responsible for establishing & maintaining loyal customer relationships with the intention increasing Customer Lifetime Value through implementing effective key account strategies.

Here at adumo, our values are core to how we carry out our overall purpose and as well as the purpose within each job. Values are the handful of extraordinary attributes we as an organisation champion every moment, making up the fabric of who we are as adumo. They steer us to our True North. Many other worthy attributes exist that don’t make up adumo values, but these to us are simply non-negotiable - they’ll get you through the front door.

**KNOWLEDGE**
- Sales, marketing and industry knowledge
- Payment, banking, or retail industries
- Customer relationship management
- Sales Process
- IT software / SAAS and sales background
- Retail and payments industry experience would be an advantage
- PCI regulations and understanding would be an advantage
- Accounting knowledge
- Basic understanding of business finance
- Industry knowledge - specific to retail or banking (acquiring) industry

**SKILLS**
- High sales focus and customer orientation
- Effective networking skills
- Excellent selling and closing skill
- Excellent communication skills both verbal and written
- A minimum 3 year’s sales, service, or related industry experience
- High integrity
- Independent, driven and disciplined
- Street smart and commercial
- Not afraid of challenges, objections and rejection
- Confident and persuasive but not arrogant
- Results and solutions focused
- High ownership and accountability
- Professional
- Willing to work a flexible schedule and overtime, if required
- A valid driver’s license and own reliable transport
- Above all - must be able to sell and bring in the revenue

**LEADERSHIP**
- Maximize growth opportunities through a high level of business acumen and being technically savvy.
- Deliver results through others by coaching and developing team
- Desire to win and sense of boldness
- Demonstrate capacity to work co-operatively with others to achieve common goals.
- Drive and live organizational values and be an example

**REQUIRED: EXPERIENCE & EDUCATION**

**Minimum**
- Matric (NQF Level 4)
- Relevant Diploma
- Business / General Management qualification (NQF Level 6)
- 5 years’ experience working in a corporate sales environment
- Experience in using a CRM tool for managing customers Intermediate knowledge using Outlook, Word, Excel, PowerPoint
- Intermediate knowledge of internet usage
- FICA training/experience advantageous

**Desired**
- B Com Business Administration (NQF Level 7)
- 5 years’ experience working in a corporate sales environment
- Experience in using a CRM tool for managing customers Intermediate knowledge using Outlook, Word, Excel, PowerPoint
- Intermediate knowledge of internet usage
- FICA training/experience advantageous

**Ideal**
- BCom Honours Business Administration (NQF Level 8)
- 5 years’ experience working in a corporate sales environment
- Experience in using a CRM tool for managing customers Intermediate knowledge using Outlook, Word, Excel, PowerPoint
- Intermediate knowledge of internet usage
- FICA training/experience advantageous

**KEY AREAS OF RESPONSIBILITY**

**Customer Relationship Management**
- Responsible for establishing & maintaining loyal customer relationships with the intention of increasing Customer Lifetime Value and Reducing Churn through implementing effective key account strategies
- Effectively manages adumo's interfaces with key accounts to ensure that the account is being serviced in an efficient and integrated way
- Proactively seeks and actions new opportunities in own area to develop the business commercially
- Solves problems independently. Breaks complex issues into manageable parts & recommends steps to resolve the problem.
- Planning, Measuring & Monitoring the Financial Performance of the Business

**Customer Value Proposition**
- Able to use the most appropriate propositions to maximise value to company

**Market Awareness**
- Understands market dynamics and relevance to business

**Commercial Acumen**
- Able to analyse prospects, deals and put forward proposals that enables Adumo to maximise the potential for that particular deal
- Creates a win-win solution based on understanding of business objectives and customer needs