Inbound Telesales Agent
2 weeks ago
Our client who is in the distribution industry is looking for a Call centre agent who is passionate about working with and helping people.
**Responsibilities **include but is not limited to;
- Providing customer service telephonically.
- Taking client orders.
- Contact potential and existing customers to inform them of products and services.
- Product know (Training will be provided.)
- Ability to engage with customers to better understand their request and close the sale.
- Ability to direct customers to other departments that can better assist with their request.
- Update information on database.
- Ability to handler gradiences and complaints, ensuring company's reputation is preserved.
- Great telephonic acumen
- Ability to work well under pressure
- Work well under pressure
- Computer Literacy (Excel, Outlook and Excel)
- Syspro Knowledge
- Ability to work in a team
**Minimum requirements**
- Proven experience in telesales or customer service roles.
- Ability to communicate clearly and effectively through different situations.
- Strong organisational skills.
- Excellent written and verbal communication skills.
- Ability to handle multiple projects and tasks with high attention to detail.
- Outstanding negotiating skills.
NB
**Matric is a non-negotiable**
**You will need to work on Saturdays until 14:00**
**There is a 6 months probation period, absorption based on performance and then after pension fund will be applicable.
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