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Executive Housekeeper

4 months ago

Pretoria, South Africa Stonebridge HR Solutions Full time

We have a position available for an Executive Housekeeper at a well known 4 star establishment in the Northern Parts of Pretoria. T

**Requirements**:

- Grade 12
- Relevant Degree / Diploma
- 5+ years demonstrative successful experience managing a housekeeping department.
- Experience with working with a similar (140+ rooms) but preferable larger organisations with an **_outsource contract management company_**. (Essential)
- Experience within a 4 or 5 Star establishment (Essential)

**Knowledge**:

- Full knowledge of housekeeping department, services, and inventory
- Strong administrative, computer and management skills with the demonstrated ability to make decisions, work independently and generate ideas

**Skills**:

- Proven ability to lead, motivate and work as a team.
- Excellent communication skills
- Detail orientated with the ability to multi-task a complex schedule and manage stressful situations.
- Demonstrated passion and desire for excellence with strong positive work ethic and team player skills.
- Willingness to embrace and promote the Company's philosophy and culture.
- Excellent interpersonal and guest relation skills Excellent human resource and financial skills Experience in managing at least 25 people.
- Proven experience in recruiting and hiring.
- Proactive and creative problem-solving skills.
- Flexibility in schedule to work weekends and overtime.
- Good planning skills
- Tact and discretion when dealing with people.
- Knowledge of performance management systems
- Awareness and understanding of a variety of cultures.

**Responsibilities**:
**General**
- To promote a helpful and professional image to the Customer with full cooperation when requiring assistance, ensuring a prompt, caring and helpful attitude.
- To strive and anticipate the customers’ needs whenever possible to enhance quality service, and in turn enhance customer satisfaction.
- To give full cooperation to any colleagues requiring assistance in a prompt, caring and helpful manner. To be flexible in assisting around the Hotel in response to the business and customer needs.
- To maintain regular and effective communication with the Team. Also, attend Hotel Meetings when required. To develop and maintain quality training and coaching in a systematic and professional way to ensure consistent delivery of the product service standards.
- To manage the recruitment of colleagues scheduling and planning of departmental rosters, departmental orientation colleagues and training schedules.
- To assist in creating an environment which promotes colleagues’ morale that encourages employees to have pride in their department and their skills ensuring maximum efficiency.
- To appraise colleagues at least every 3 months, identifying developmental needs from colleagues’ appraisals ensuring maximum support received.
- To address development needs identified from appraisal and to maximize areas of strength.
- To deliver the organisation products and Departmental Service Standards.
- To positively promote sales awareness with the Department and maximize sales opportunities.
- To help control operating costs within the standards set under the direction of the Departmental Managers. To identify and report hazards and maintenance requirements in the workplace and follow through with your Department Manager to ensure no defects.
- To comply with statutory and legal requirements for fire, health and safety. Check that members of your department are also aware of these requirements and are working in accordance to them.
- Ensures measurable quality objectives are established and actively participate in the review of these objectives.
- Ensures the availability of resources to carry out all tasks.
- Ensures customer requirements are determined and met.
- Actively promotes an awareness of customer requirements throughout the organization.
- Ensures appropriate communication processes are established.
- Determines the necessary competence for colleagues and provide training or other actions to satisfy these needs. Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
- Understands and is aware of all fire and safety procedures.

**Administrational**
- Ensures that all department reports and correspondence are completed punctually and accurately.
- Ensures proper control of the keys allocated to the housekeeping department. Ensures proper handling and control of lost and found.
- Ensures proper requisitioning and controlling of supplies.
- Ensures proper assignments of work to housekeeping colleagues. Ensures effective control of linen (receiving, recording and storage) Monitors through regular inventories and analysis of losses.
- Reviews and updates Departmental Performance Plan on a regular basis.

**Operational**
- Ensures through effective supervision that all services offered in the housekeeping department are always available and are carried out with th