Mascor (John Deere): Senior Technician

1. Quality of work
- Knowledge of work & systems including diagnostics.
- Ordering correct parts first time round to complete job
- Loading and closing of quality DTAC's 100%
- Comebacks less than 3% of own total labour sales
- Productivity at 100% and efficiency 85%
- Charge to total percentage = 85%
- Carry out all DLM's and courses assigned timeously.
- Adhere to company SOP’s.
- Comply with Company minimum tool requirements.
- Efficient time management re travelling etc.

2. Administrative duties
- Completion of job cards within 24 hours
- Accurate completion of daily reports and technician diary.

3. Customer service
- Ensure customer satisfaction is at 100% and all queries are attended to timeously.
- Ensure proper communication regarding jobs in progress

**Qualifications**:
N2 Certificate
N2 Certificate
NQF L3 - School/College/Training Certificates
Matric-National Senior Certificate
- Grade 12
NQF L4 - School/College/Training Certificates
Grade 10 (Essential)
NQF L2 - School/College/Training Certificates (Essential)

**Training**:
Occupational Health and Safety (Essential)
UNDEF - Undefined (Essential)
Labour Law Compliance (Essential)
UNDEF - Undefined (Essential)

**Skills**:
Labour Law

**Experience**:
Complex Machinary and Equipment - 0 year (Essential)
Including large tractors, combines, sprayers, harvesters and Precision AG.