Laboratory Manager

Company Description
- SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

**Job Description**:
The Lab Manager: IMPUNZI is responsible to plan, organize, lead and control the operation and functions of the IMPUNZI Laboratory. To support the Area Manager: Glencore to meet business objectives and ensure compliance to the Company policies and business guidelines.

Specific Responsibilities but not limited to.
- To plan, organize, lead and control the IMPUNZI Laboratory Operations.
- Manage and monitor operational performance of the IMPUNZI Laboratory Operations.
- Responsible for revenue and expense control of the IMPUNZI Laboratory Operations, in line with operational budgets and the business strategies.
- Set annual budget targets in collaboration with the Area Manager: Glencore.
- Responsible for pricing policies in conjunction with the Area Manager: Glencore.
- Ensure that adequate and appropriate manpower resources, equipment and tools are available for total operational efficiency.
- Effectively manage and continuously improve the quality management system, and the implementation of any certifications and accreditation systems within the business lines.
- Control accounts receivable and DSO for the IMPUNZI Laboratory Operations.
- Responsible for fleet management.
- Responsible for the effective implementation of SGS QHSE systems, as well as client specific safety standards (e.g. ISO 17025 & NOSA).
- Ensure liaison and technical support to all present and potential clients.
- Assist the Area Manager: Glencore with complaints and claim resolution.
- Assist the Area Manager: Glencore with technical and sales support as well as proposal co-ordination.
- Keep abreast of new trends, current development and relevant research.
- Attend all meetings as per client requirements.
- Maintain a minimum of 75 % scoring with the Glencore KPI’s.
- Perform any other reasonable task as assigned by direct line manager.
- Conduct relevant monthly meetings with supervisors, support staff and employees.
- Conduct monthly service level agreement performance meetings with clients.
- Quarterly client satisfaction surveys to be done with all stake holders.

**Qualifications**:

- Degree/Diploma in Chemistry (preferably).
- Grade 12 with Mathematics and Physical Science.
- TQMS qualification advantageous.
- Minimum of 3 years managerial/supervisory experience, preferably in a coal environment.
- Coal sampling, sample preparation, analysis and coal beneficiation experience essential.
- Budgets, cost control and evaluation of data and results.
- Client liaison skills are essential.
- Good interpersonal and communication skills.
- Goal oriented.
- Problem solving skills.