
Team Lead
4 weeks ago
**Job Overview**:
**Date Posted**: Posted 3 days ago-
**Location**: Cape Town, Western Cape-
**Job Title**: Team Lead (Scheduling Coordinators)-
**Education Level**: High School / Matric-
**Job Level**: Intermediate-
**Minimum Experience**: 3 - 5 Years**Team Lead (Scheduling Coordinators) - Cape Town.**:
Lead & manage a team of Scheduling Coordinators for UK-Based Photographers & oversee daily operations to ensure all client orders are processed promptly, manage appointment bookings, monitor performance, & provide training. Ensure smooth comms between photographers, Area Managers, clients & scheduling team.
- Supervise a team in a phone-based customer service or appointment booking environ
- Handle or oversee high volumes out-bound calls for appointment bookings
- Exceptionally organised to manage complex & busy schedules
- Train & coach staff to improve phone techniques & operational efficiency
- Handle last-minute changes | customer challenges professionally & efficiently
- Lead & motivate a team of Scheduling Coordinators to meet targets
- Manage high-volume outbound calls to book & confirm photography appointments
- Track team performance, call volumes, appointment conversion rates, & customer satisfaction
- Train, support & ensure the team consistently delivers excellent service & adheres to SLA’s
- Quickly resolve schedule conflicts or customer issues & drive an optimised scheduling process
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