IT Technician

A Medical Insurance Company based in Benoni, Gauteng is looking for a IT Technician (Infrastructure) who will administer and maintain the infrastructure technology across the Affinity Enterprise branches and multiple data centres.

**Key Performance Area**
- Maintain high availability infrastructure
- Conduct research on latest networking
- Perform general administrative functions
- Infrastructure projects

**Key Tasks**

**Maintain high availability infrastructure**
- Perform daily maintenance and upgrades of the Affinity branch offices and multiple data centre infrastructure (Including cloud services)
- Manage and configure the Wide Area Network (WAN)
- Manage and configure the Local Area Network (LAN)
- Optimize service improvement within the infrastructure environment
- Conduct remote infrastructure support and troubleshooting within prescribed SLAs
- Manage IP addresses
- Maintain infrastructure security (e.g. through access controls, backups and firewalls)
- Monitor and maintain biometrics and smart numbers

**Conduct research on latest networking**
- Develop and assist in Data Centre consolidations
- Cloud Services, Disaster Recovery, Business Continuity connectivity design

**Perform general administrative functions**
- Collaborate and communicate with IT Support teams
- Provide assistance to IT Support teams
- Capacity management
- Reporting within the infrastructure, including monitoring and alerting
- Provide vendor, management and 3rd party partners support
- Establish and maintain a good working relationship with customers and other professionals
- Oversee telecommunications (i.e., IVR’s and smart numbers)

**Other requirements**- Undertake cross-functional tasks for, and provide assistance to, Network Administrators
- Occasional night-time driving and working
- Liaise with third party providers in a professional manner.
- Undertake UPS operational/functionality checks per prescribed checklist(s)
- Check that OEM UPS suppliers’ maintenance regimes are completed per SLA
- Process “first point of contact” calls for UPS and systems issues and/or failures
- Retrieve camera footage for managers’/supervisors’ review
- Monitor and maintain camera hardware and cabling

**Essential Qualifications**
- Matric
- A+ Certificate
- N+ Certificate
- Linux

**Desirable Qualifications**
- CCNA
- Security+
- LPIC 1
- MCSE

**Essential Experience (Have-to-Have)**
- 3 years in a similar role
- Computer network experience
- Desktop support experience
- Hardware maintenance experience
- Networking Devices experience

**Desirable Experience (Nice-to-Have)**
- Experience in DHCP, DNS and SMTP
- Experience in Firewalls and VPN Solutions
- Experience in Active Directory
- Experience with networking fundamentals and protocols

For more information please contact:
**Angelique Hart