Mems Se

MEMS SE

KEY ACTIVITIES:
Design and adapt process and/or solutions:

- Designs/builds processes & solutions at the best cost/performance (including definition of data quality, key process control needs, performance measurement and impacts on organizations-jobs)
- Customize and adapt the installations of the equipment to the customer needs and/or request
- Coordinates, plans & tests processes & solutions
- Develop new standards installation solutions
- Builds change management plan including training plan and guarantees deployment through the network (Product Experts, Business Support Expert, etc)
- Defines deployment roadmap and coordinates processes & solutions deployment
- Leads the Transfer to Operations and follows-up until business value is delivered
- Ensure that all Enhanced opportunities are fully supported to establish the customer need and suitability of the overall solution
- Validation includes supporting the accurate supply of information to correctly qualify tenders.
- Provide content, resourcing and input for continuous development of Product Knowledge, articulating the value message, identifying ROI opportunities, open conversations on Smarter Connections.

Support and training:

- Troubleshoot existing customer or partner solutions (level 2-3 support)
- Co facilitates meeting when needed (peers, Sales, etc)
- Informs and trains on the new solutions (process & tools)
- Shares project knowledge and provide feedback and guidance to junior team members
- Be the interface between the Service provider and the client and provide assistance and/or support when needed.
- Develop and deliver training on any type of solutions (standard/refurbished /new) in order to guarantee the technical quality of the service.
- Support the sales team during the sales calls to deliver the value message, focusing on ROI and benefit.
- Use opportunities to meet IT/CIO people in the customer to promote the value of connecting business systems and know when to introduce the experts.
- Learn and maintain technical knowledge of the telematics platform and portal features

Process evolution:

- Define the Product installation process, the accessories assembling manuals and the work instructions for the technical network training. Consolidates, validates needs for processes and tools evolution and drives their implementation
- Conduct analysis on the customer operation facilities
- Assess the customer products and installation processes
- Analyze technical reports requesting financial compensation due to product or installation failures that may have caused damages to the customer's vehicle.
- Prospect and open new technical installation (provider) locations for the deployment of the solution
- Fully align to the sales strategy and calendar to support the development of sales team skills through out continuous training