Chief Operating Officer

2 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Provide strategic leadership and oversight in managing the key capabilities of portfolio, programme and project management, strategic change, global hubs, reporting and stakeholder engagement, and GSO and proactively identify opportunities to expand the existing global hubs structure.

**Job Description**:
Strategy Formulation and Execution
- Identify strategic role players and stakeholders and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations, and markets.
- Provide strategic guidance and advice to the Group Executive of ITO and other senior leaders on technology-related matters, contributing to the development and execution of the bank's overall technology strategy.
- Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of the business strategy against the strategic objectives, targets and shareholder expectations.
- Set and oversee the execution of the business strategy, with enablement capability across the Business Unit.
- Translate the broad business lines strategy to drive the alignment of and integration of strategy across the value chain.

Customer Primacy
- Build and sustain a culture that aligns to the customer experience to deliver the target customer experience and financial performance
- Contribute as a key ExCo member to the overall agenda internally and with external stakeholders, ensuring that the business line's agenda is appropriately managed and reported to all requisite stakeholders, in particular the Group ExCo.
- Display, portray, and translate a deep understanding of market shifts and competitive positioning from a capability insights perspective and devise plans that will support prioritisation efforts.
- Drive operational excellence initiatives to improve efficiency, scalability, and resilience of technology systems and processes, enabling the bank to deliver superior services to customers.
- Provide business insights based on market trends, competitor offerings and global best practices as it relates to the business line

Sustainable Growth
- Influence, integrate and guide but also meet the business growth ambitions.
- Partner with executive bodies (ExCo’s, business lines and functions internally to align on strategic objectives. Translate objectives into delivery pipeline requirements to ensure insights are appropriate and that adequate business ownership and buy-in are created to realise overall strategy.
- Through delivery and execution, perform an active role with the mandate to increase the business line's overall contribution to Group performance.

Client-Driven Innovation and Change
- Drive strategic change management initiatives, facilitating smooth transitions and adoption of new technologies, processes, and systems across the organisation.
- Provide input into the overall client experience.
- Stay abreast of industry trends and role players and ensure that business line is well positioned to provide competitive and industry-leading products and services.
- Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating stakeholder value.

Leading Talent
- Accountable for enabling people and culture aligned to brand value.
- Act as a second-level escalation point for all grievances raised in the functional area.
- Determine and analyse attestation, training, and development needs for direct reports, and ensure that these requirements are met.
- Ensure appropriate reward and recognition practices for all employees within the team.
- Ensure that poor performance is addressed, and relevant corrective actions are implemented.

Operational Effectiveness
- Build a culture of innovation, agility, collaboration, and continuous improvement within the technology function, promoting knowledge sharing, talent development, and the adoption of emerging technologies.
- Define the business line projects and track and manage the process, understand trends and dynamics.
- Develop and implement robust reporting mechanisms to provide accurate and timely information on technology performance, project status, and operational metrics to stakeholders at various levels of the organisation.
- Drive operational excellence through adaptive agility, optimising technology delivery, and fostering effective collaboration and engagement with stakeholders to support the bank's strategic goals and ensure efficient and seamless technology operations across Absa.
- Drive strategic reporting requirements.
- Drive the development and tracking of tactical plans and scorecards and ta

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