Support Analyst

As a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers. **Key Responsibilities** Day-to-day responsibilities - On a daily basis, provide expert knowledge by supporting and resolving complex product...

Your key **job** responsibilities as the **Technical Support Analyst** in **Johannesburg** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...

**Responsibilities**: Understanding and following contractual agreements with customers relating to support and all internal support processes. Responsible for managing production support incidents, gathering data, performing tests and replicating and resolving the causes of these incidents. Management of support tickets / incidents to which they are...

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ This is a great opportunity to gain in-depth knowledge and experience in the complex...

Job Description To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity - Drive business profitability in the context of cost management through...

We are looking for an PMO Analyst who will be responsible for the practical implementation and maintenance of the PPM Tool to meet customer requirements. The PMO Support Analyst provides 1st and 2nd Level support function to maintain and ensure continuity of the system. If you also have hands-on experience with technical projects, we’d like to meet you....

**Senior Support Analyst** **Scope of work below.** **The scope will include but will not be limited to**: - Perform the operational activities in place with Service Management best practices for the supported Business Areas, thereby by ensuring that all supported SLA’s are maintained at 98% i.e. morning checks, monitoring of service management tools,...

South Africa, Gauteng - Jhb Eastern Suburbs Our leading Heavy Equipment Manufacturing client is currently recruiting for a Desktop Support Analyst to provide technical support including maintenance, installations, testing of equipment, commissioning and fault finding as well as to provide general IT support. **Minimum Qualifications and Experience** -...

**_Please note: A solid understanding of accounting principles is essential to this role_** This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office. Key Responsibilities: Accurately...

Pinsent Masons is a purpose-led law firm that prides itself in being a global success story that started off relatively small and over the last few decades have grown exponentially. With 25 offices worldwide, our success can be attributed to the 3,000+ staff that we have employed over the years, as well as the diversity of services we have provided to global...

This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office. **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems...

Our client is on the search for a technical support analyst to join their team on a 12-month-contract based on-site in the northern suburbs of Johannesburg. Key performance objectives Technical support Oracle, SQL Server Web methods Web services Automation I Scheduling tools / frameworks SOA SWL SharePoint SQL Server Integration Services SQL Server Reporting...

Gauteng, JHB - Western Suburbs ( Negotiable) A well-established business is seeking Application Support Analyst for a 12 month contract. Understand the nature and business impact of requests and perform the required analyses Provide second line support for technical and functional solutions **EXPERIENCE & QUALIFICATIONS**: - Experience into Africa -...

About the Role:Position: Customer Support AnalystReporting to: Project ManagerType: ContractorDuties and Responsibilities:Provide excellent customer service and technical support to clientsRespond to customer inquiries via phone, email, and chat in a timely mannerIdentify and troubleshoot issues to provide solutionsDocument and track customer issues and...

The Technical Support Analyst’s main duties will be to: - Assist customers with problems and queries relating to the Kerridge system software after they have gone live - Accurately resolve problems by using, analytical, technical and programming skills following programming guidelines - Ensure that all customers receive an efficient, professional high...

About the Role: Position: Customer Support AnalystReporting to: Project ManagerType: ContractorDuties and Responsibilities: Provide excellent customer service and technical support to clients Respond to customer inquiries via phone, email, and chat in a timely manner Identify and troubleshoot issues to provide solutions Document and track customer issues...

The PMO Support Analyst reporting to the PMO Specialist is responsible for the practical implementation and maintenance of the PPM Tool to meet customer requirements. The customer will typically be anybody that utilizes the system. The PMO Support Analyst provides 1st and 2nd Level support function to maintain and ensure continuity of the system. Standby...

**Job Details**: **Department** **Information Technology** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Services** **Job functional area** **Information Technology** **Salary** **R960 000 - R1 152 000 per annum** Our client in the heart of Johannesburg is seeking for an individual who is creative and who is a...

The Trade Support Analyst will report to a team leader within the Trade Support team. **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems that require a software change by Development - Work as part of the Support team - Pro-actively taking ownership of a wide variety of calls...

Optimal Growth Technologies is looking for a PMO Support Analyst to provide 1st and 2nd Level support function to maintain and ensure continuity of the system. **Requirements**: - Tertiary qualification in IT or related fields - Matric - 3 - 4 years in IT - Microsoft Operating System (XP, Win7, Win8, Win10) - Microsoft Office (2003, 2007, 2010, 2013,...