Current jobs related to Support Analyst - Johannesburg - KERRIDGE COMMERCIAL SYSTEMS CORP

  • Technical Support Analyst

    4 weeks ago

    Johannesburg, South Africa Sage Full time

    As a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers. **Key Responsibilities** Day-to-day responsibilities - On a daily basis, provide expert knowledge by supporting and resolving complex product...

  • Technical Support Analyst

    2 days ago

    Johannesburg, South Africa Initiate International Full time

    Your key **job** responsibilities as the **Technical Support Analyst** in **Sandton** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow standard...

  • Payroll Support Analyst

    6 days ago

    Johannesburg, Gauteng, South Africa labournet Full time

    At LabourNet, we believe that our people are our greatest asset.Job RoleWe're currently seeking a highly skilled Payroll Support Analyst to join our team. In this role, you'll be responsible for providing top-notch support to clients in implementing effective payroll processes and ensuring compliance with relevant legislation.You'll work closely with our...

  • Technical Support Analyst

    2 weeks ago

    Johannesburg, South Africa Initiate international Full time

    Your key **job** responsibilities as the **Technical Support Analyst** in **Johannesburg** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...

  • Systems and Support Analyst

    1 week ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To investigate, monitor and resolve system and business issues or problems and to ensure the daily running of systems Hello Future Systems and Support Analyst Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part...

  • Technology Support Analyst

    4 weeks ago

    Johannesburg, South Africa Pink Elephant Full time

    JOB TITLE - TECHNOLOGY SUPPORT ANALYST As the Technology Support Analyst, you will be required to exhibit the following skills. - A problem solver: You thrive in an environment that tests ideas by building. - A great teammate: You collaborate with other team members to solve problems and work together to achieve deadlines and departmental goals. - A...

  • Product Support Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Network Contracting Solutions Full time

    6 Month contract role for skilled Production Support Analyst to provide guidance as technical resource and subject matter expert for the bank's host to host channel's API offerings. Purpose of the Role: The primary purpose of a Production Support Analyst is to ensure the uninterrupted delivery of IT services to business users and customers. They play a...

  • Technology Support Analyst

    1 day ago

    Johannesburg, South Africa Pink Elephant Full time

    JOB TITLE - TECHNOLOGY SUPPORT ANALYST As the Technology Support Analyst, you will be required to exhibit the following skills. - A problem solver: You thrive in an environment that tests ideas by building. - A great teammate: You collaborate with other team members to solve problems and work together to achieve deadlines and departmental goals. - A...

  • SAP Support Analyst

    3 days ago

    Johannesburg, Gauteng, South Africa Hatch Ltd. Full time

    Select how often (in days) to receive an alert: SAP Support Analyst Date: Apr 3, 2025 Location: Johannesburg, Gauteng, ZA Company: Hatch Requisition ID: 94921 Job Category: Information Technology Location: Johannesburg, Gauteng, South Africa Join a company that is passionately committed to the pursuit of a better world through positive...

  • SAP Support Analyst

    3 days ago

    Johannesburg, Gauteng, South Africa Hatch Ltd. Full time

    Select how often (in days) to receive an alert: SAP Support Analyst Date: Apr 3, 2025 Location: Johannesburg, Gauteng, ZA Company: Hatch Requisition ID: 94921 Job Category: Information Technology Location: Johannesburg,Gauteng,South Africa Join a company that is passionately committed to the pursuit of a better world through positive change....

  • SAP Support Analyst

    1 week ago

    Johannesburg, Gauteng, South Africa Hatch Ltd. Full time

    Select how often (in days) to receive an alert:SAP Support AnalystDate: Apr 3, 2025Location: Johannesburg, Gauteng, ZACompany: HatchRequisition ID:94921Job Category:Information TechnologyLocation:Johannesburg,Gauteng,South AfricaJoin a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of...

  • SAP Support Analyst

    1 week ago

    Johannesburg, Gauteng, South Africa Hatch Ltd. Full time

    Select how often (in days) to receive an alert:SAP Support AnalystDate: Apr 3, 2025Location: Johannesburg, Gauteng, ZACompany: HatchRequisition ID:94921Job Category:Information TechnologyLocation:Johannesburg, Gauteng, South AfricaJoin a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years...

  • Systems and Support Analyst

    4 weeks ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity - Drive business profitability in the context of cost management through...

  • Systems and Support Analyst

    1 day ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity - Drive business profitability in the context of cost management through...

  • Finance Support Analyst

    1 week ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ This is a great opportunity to gain in-depth knowledge and experience in the complex...

  • Product Support Analyst

    4 weeks ago

    Johannesburg, Gauteng, South Africa Network Contracting Full time

    6 Month contract role for skilled Production Support Analyst to provide guidance as technical resource and subject matter expert for the bank's host to host channel's API offerings. Purpose of the Role:The primary purpose of a Production Support Analyst is to ensure the uninterrupted delivery of IT services to business users and customers. They play a...

  • Product Support Analyst

    3 weeks ago

    Johannesburg, Gauteng, South Africa Network Contracting Full time

    6 Month contract role for skilled Production Support Analyst to provide guidance as technical resource and subject matter expert for the bank's host to host channel's API offerings.Purpose of the Role :The primary purpose of a Production Support Analyst is to ensure the uninterrupted delivery of IT services to business users and customers. They play a...

  • Product Support Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Network Contracting Full time

    6 Month contract role for skilled Production Support Analyst to provide guidance as technical resource and subject matter expert for the bank's host to host channel's API offerings.Purpose of the Role :The primary purpose of a Production Support Analyst is to ensure the uninterrupted delivery of IT services to business users and customers. They play a...

  • Senior Support Analyst

    2 weeks ago

    Johannesburg, South Africa eSoft Development And Technologies Full time

    **Senior Support Analyst** **Scope of work below.** **The scope will include but will not be limited to**: - Perform the operational activities in place with Service Management best practices for the supported Business Areas, thereby by ensuring that all supported SLA’s are maintained at 98% i.e. morning checks, monitoring of service management tools,...

  • Desktop Support Analyst

    2 weeks ago

    Johannesburg, South Africa MECS Africa Full time

    South Africa, Gauteng - Jhb Eastern Suburbs Our leading Heavy Equipment Manufacturing client is currently recruiting for a Desktop Support Analyst to provide technical support including maintenance, installations, testing of equipment, commissioning and fault finding as well as to provide general IT support. **Minimum Qualifications and Experience** -...

Support Analyst

1 month ago

Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

Creating documentation and delivering customer training where required
- Hybrid role - 40% home and 60% office based, potential for limited travel to customer sites
- Covering support hours between 8am and 10pm on a rota basis

Key Responsibilities:

- Your responsibilities include but are not exclusive to:

- Deliver a first-class service to our customers
- Answer questions and troubleshoot issues quickly and efficiently.
- Provision of high-quality updates to customers on a regular basis.
- Correctly set the customers’ expectations.
- Deliver on promises
- Take personal responsibility for every case, ensuring a proactive approach to resolution
- and ensure all parties are kept updated
- Proactive management of assigned cases
- Maintain excellent quality of cases with detailed notes
- Always display a positive and can-do attitude
- Identify solutions and preventative measures to improve the customer’s experience
- Ensure all cases are progressed in line with InspHire SLA’s.
- Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
- Be curious to change, evolve and develop in ways that help us better serve our customers.

Key Requirements:
**Essential**
- Good IT skills with demonstrable experience in a similar IT support role
- Knowledge of Microsoft Operating Systems (Server and Desktop Editions)
- Knowledge and experience of Microsoft SQL Server
- Always display a “customer first" attitude
- Ability to work under pressure in a fast-paced environment
- Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
- Ability to troubleshoot and strive for first time resolution of issues.
- Consistently produce high quality and detailed work

**Desirable**
- Knowledge of Crystal Reports
- Knowledge of Sage Accounting Solutions
- Knowledge of ERP or business IT systems
- Appreciation for all products and services in the inspHire offering

Company Info

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._