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Plennegy: End User Computing Lead

1 month ago

Kempton Park, South Africa Plennegy (Pty) Ltd. Full time

Plennegy (Pty) Ltd was founded in 1955 and is both a trading and holding company with its core business being related to agriculture and property investments. Together with its associated companies, the group develops, produces and distributes seed, as well as supplies farming equipment, fuel and vehicles to the agricultural and retail industries.

**RESPONSIBILITIES**:
Service desk - DSS02

Assist embedded resources with ticket escalation. Tier 2 & 3 ticket management.

Report from Service Desk, together with regular review with OPS Manager

Ensure tickets are closed within SLA. Report from Service Desk. Use this Jira service desk guide.

Keep number of open tickets to below 5 Review with Group IT Operations Manager for assistance with tickets. Jira report and stat will be used.

Keep number of pending tickets to below 3

Advise Group IT Operations Manager on any long-term tickets that need to be moved to projects.

Review with Group IT Operations Manager for assistance with tickets. Jira report and stats will be used.

User Setups

Process HR Tickets for New + Change + Termination of staff.

Jira HR ticket will be reviewed together with Monthly reports.

Assist with Laptop and User setups.

Assist Technicians when required to complete user setups

Complete Laptop and User setups. Jira HR ticket will be reviewed

Additional duties or Responsibilities

Project work as requested by IT Manager / OPS Manager

Completed as per Smartsheet projects. Any ADHOC work can be listed on Smartsheet's

Operations management - DSS01

Assist Network Administrator / IT Operations Manager with first line checks for network management

Assist Network Administrator / IT Operations Manager to diagnose any outages and resolve where possible, Network Administrator to open tickets for any work requested.

Participation in network projects

Feedback from Operations Manager and Network Administrator.

Escalate network outages to Network Administrator.

Rapid escalation of tickets when outages are outside of the area of responsibility. Working with Network Administrator. Required training

**REQUIREMENTS**:
Qualifications:
Azure Fundamentals and Windows Servers (Essential)

Windows Client Certification (Essential)

**Skills**:Computer Skills

On-the-job training

Communication Skills

**Experience**:
End User Computing - 3-5 years (Essential)

Microsoft Office: Word, Excel, Outlook and PowerPoint. Office 365 an advantage - (Essential)