Receptionist

**RECEPTIONIST, MAITLAND (CAPE TOWN)**

**BACKGROUND**

Youngman Roofing, a leading supplier of high-quality roofing and insulation products, is looking for an individual to join the Group as a Receptionist, to receive and transfer all telephone calls to the relevant person/s, and ensure visitors are greeted in a friendly and professional manner. The receptionist will also be required to provide administrative support to the various departments in the business.

**KEY RESPONSIBILTIES**

**RECEPTION AND SWITCHBOARD**
- Answer all in-coming telephone calls and accurately re-direct these calls to the relevant persons in the business; effectively deal with calls that are reverted to the switchboard.
- Take detailed messages and pass those messages on to the respective employee at the first possible opportunity.
- Ensure that the reception area is kept clean and tidy.
- Greet visitors in a friendly and professional way, directing them appropriately. Organise refreshments for visitors if required.

**SECRETARIAL AND ADMINISTRATIVE SUPPORT**
- Assist managers with their administrative functions, and actively develop awareness and knowledge of all the functions, activities and projects of the various key managers based at the factory offices in order to provide effective assistance
- Carry out all typing duties that are reasonably requested by the directors and/or managers, prioritising this workload in consultation with the various directors and/or managers, meeting required deadlines and ensuring accuracy in all work produced
- Maintain confidentiality in the execution of duties
- Take minutes of meetings when required
- Assist the Senior Management team with the distribution of pricelists to various clients as well as to the internal sales team.
- Assist the Sales / Marketing Manager with the branding of all promotional items i.e., T-Shirts, Cups, Pens etc.

**GENERAL**
- Responsible for the ordering of stationery, PPE and monthly grocery items
- Arrange all functions within the business and assist with events planning, keeping accurate records of all expenses and obtaining the necessary approval beforehand.
- Supervise the day-to-day activities of the office cleaner, ensuring that she delivers on all aspects of her job and has all the resources required to perform her job adequately.
- Handle initial customer complaints in a caring and professional manner and refer to the sales team promptly.
- Handle customer queries with the utmost professionalism.

**SKILLS, QUALIFICATIONS AND EXPERIENCE**
- Grade 12 or equivalent. Alternatively, individuals will be given Recognition for Prior Learning if they are not in possession of a Matric certificate.
- Minimum 2 years relevant reception experience
- Problem solving skills
- Customer orientated
- Good Organisational Skills
- Good Communication Skills
- Good Interpersonal Skills
- Strong Administrative skills
- Ability to work well in a team
- Ability to see all tasks through to its finality. Strong follow-up skills
- Shows initiative
- Attention to detail
- Diligent
- Well presented and professional

Application Deadline: 2023/12/05