Facilities Manager

2 weeks ago


Sandton, South Africa Empact Group Full time

The manager will be required to manage the Integrated Facilities Management contract, within the organization’s strategy, contract specifications and statutory regulations as well as ensure overall efficient and effective management of the contract to provide a great customer experience on all levels.

**Education and experience required**:

- Grade 12 with at least a commerce/business management qualification
- At least 3-5 years’ experience in facilities or property management
- Hospitality background in client liaison and banqueting services
- Good understanding and experience of Safety, Health, Environment, and Quality
- Operational experience at management level
- Experience in managing technical and non-technical staff
- Working knowledge of equipment, materials, and supplies used in facilities management

**Knowledge, Skills, and Competencies**:

- Excellent knowledge of the catering, cleaning, housekeeping, concierge and reception services environment
- Practice inspection practices for damage and safety factors
- Computer literate (MS Office)
- Excellent customer services skills
- Excellent communication and report writing skills
- Financial Acumen
- People Management & Leadership Skills
- Driven, self-motivated

**Key areas of responsibility**:

- Manages all site support services including building, equipment, and walkways maintenance.
- Comply with the Service level agreement and Key Performance Indicators entered with the client
- Ensures that all procedures for site waste disposal are followed and are in line with legislation and environmental policies.
- Liaises with support functions to ensure site requirements are met cleaning services and catering services
- Manages and implements systems to ensure that processes are followed, and appropriate behaviors are reinforced on-site
- Maintains adequate staffing levels and rosters following the budget
- Promotes innovations and continuous review of site work practices
- Completes all site administration in a timely and efficient manner
- Meets with the site staff to identify high-risk tasks or hazardous situations and introduces appropriate control mechanisms.
- Complies with appropriate OHSE and Food, Cleaning and Hygiene requirements.
- Thorough knowledge in roistering staffing plus basic stock control procedures.
- Working knowledge in developing and implementing strategies to ensure continuous improvement and innovations
- To keep within budget for spare parts, labour, food, cleaning materials, and utensils, and all other miscellaneous costs
- Effective control of company and client assets as scheduled in the contract
- Recognizes any weakness within the contract and client relationship and develops and implements appropriate improvement mechanisms
- Manages the introduction of innovations where they will result in business improvement and/or greater client satisfaction
- Collaborate with Regional Manager to review client expectations against contractual terms. Introduces corrective action where necessary.
- Provides employees with regular communication about client feedback
- Implement quality monitoring systems that measure customer satisfaction, client and contract compliance
- Represent the company at regular on-site client meetings
- Ensures staff are inducted as per Empact Group SA requirements
- Provides staff with information on site targets, and standards of conformance
- Leads and communicates effectively to identify and reports problems up the line absorbs and analyze new information quickly Notices abnormalities that suggest investigation
- Follows operating procedures to ensure all brand and signage requirements are met
- Provides Support to the sales proposal department where necessary
- Introduces and manages agreed Empact Group brand and product recognition programs


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