Reservations Supervisor
3 weeks ago
**Hospitality and Outdoor -New Vacancy
- Reservations Supervisor**
**Head Office - Cape Town**
**Requirements**:
- Prior hospitality experience required.
- Strong focus on quality.
- Demonstrates a positive and professional demeanor.
- Possesses exceptional time management, communication skills, and customer service.
- Proficiency in Opera software is a must.
- Exemplary attention to detail, proven administrative abilities, and exceptional organisational skills.
- Demonstrates adaptability and flexibility.
- Thrives in fast-paced environments requiring multitasking and problem-solving.
- Strong leadership skills to effectively manage the reservation team.
**Description**
- Managing the day-to-day running of the reservations department.
- Making sure the team is aware of all hotel programs, services, accommodations types, promotions, rates, and facilities.
- Assisting the reservation team with technical information and tools needed for their role.
- Checking reservation requests daily to avoid delays and ensuring they meet or exceed the response time.
- Updating records of available rooms, rates, daily reservations, cancellations, room bookings, amendments, and no-shows.
- Conducting training for the team on hotel products, services, and reservation tasks.
- Solving problems that arise in the reservation process and customer support.
- Collaborating with sales, revenue, and other departments as needed.
- Adhering to and enforcing all company and departmental policies and procedures.
- Supervising reservation agents and developing their skills to handle reservation tasks properly.
- Yielding on room types and rates to ensure maximum revenue.
- Managing VIP requests and special requests in a professional manner.
- Resolving customer complaints and requests efficiently and following established policies and procedures.
- Generating daily, weekly, and monthly reports as needed and analyzing reservation data to improve efficiency.
- Assisting with group reservations, attending to individual bookings, and handling other reservations-related tasks as required.
**Package on offer**
- R18 000-R20,000 per month
**Starting Date**: ASAP
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