Branch Manager- Brackenfell Pick'n Pay Hyper Center
6 months ago
Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the PD brand? An exciting and challenging opportunity has become available for a Store Manager and we would like you to join our team.
To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures.
**Duties & Responsibilities**
- Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s, head quarter) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- Attend to unique and individual shopping needs of each customer and always put the Customer first.
- Handle customer complaints in a calm and professional manner.
- Develop, motivate and inspire respective,dignified teams in an enthusiastic manner.
- Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
- Schedule on ecotime attendance system(including but not limited to work, break and leave).
- Ensure continuous training and development of all staff, and consistently carrying out training.
- Scheduling and assigning employees and following up on work results
- Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
- Minimise all controllable expenses and costs.
- Protect company assets and minimise all shrinkage, damages and theft.
- Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
- Retain records of all stock and financial transactions.
- Conduct floor walks daily and initiate stockroom and overbin(SROB) stock replenishments and face-ups.
- Work on retail system to order stock from local suppliers and from DC’s by completing Gap management form.
- Implement, monitor and enforce all SOP’s.
- Maintaining company merchandise and housekeeping standards.
- Enforce effective and efficient implementation of all sales promotions.
- Identify marketing opportunities and communicate to all relevant parties
**Desired Experience & Qualification**
Minimum Requirements:
- Matric Certificate
- Must have own reliable transport
- Management Position for a minimum of 3 years within a Retail Environment
- Working in plastics and homeware retail industry would be advantageous
**Job Knowledge and Skills Required**:
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good verbal and written communication skills
- Computer literacy
**Essential Competencies**
- Executing, Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analyzing
- Coping with Pressures and Setbacks
**Package & Remuneration Benefits**:
- Medical Aid
- Provident Fund
- Discretionary Bonus
- Store Performance Bonus
**Kindly note only applicants who meet the minimum requirements will be contacted.**
**Job Types**: Permanent, Full-time
**Salary**: R13 500,00 - R18 000,00 per month
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