Kyc/aml Verification Agent

**Purpose of the Job**:
Regulatory Compliance: By conducting thorough KYC verification and AML monitoring, the business will comply with local and international financial regulations, avoiding potential fines and penalties.

Risk Mitigation: Reduces exposure to fraud, money laundering, and terrorist financing risks by identifying and reporting suspicious activity early.

Customer Trust: Enhances the institution’s reputation by ensuring safe and secure financial operations, increasing customer trust.

Improved Data Integrity: By accurately verifying customer data, these roles contribute to maintaining the quality and accuracy of customer records, which is essential for making risk assessments.

**Job Objectives**:

- Compliance Administration
- Transaction Monitoring
- Clearing of all Politically Exposed Persons / Prominent Influential Person
- KYC - FICA
- EDD and CDD verification
- Complaints handling in line with Regulatory requirements SLA’s and Risk
- MMA Governance
- Bank / FSCA / FIC reporting
- Queries and Disputes relating to KYC - FICA
- Proactive approach during critical campaign peaks.
- Customer Communication

**Qualifications**:

- Grade 12 (Matric)
- Clear Credit and Criminal Record

**Experience**:

- Customer / Business /Compliance Support
- Good Understanding - FICA - KYC - AML - EDD and Risk processes
- Understand Customer and Compliance needs.
- Experience in Financial Institution Banking and Insurance (Advantageous)

**Knowledge and Skills**:

- Neutral accent essential with excellent verbal and written English communication skills
- Confidence and creditability with the ability to articulate in a clear and concise manner
- Computer literacy to operate customer related information system
- Complaints resolution by using active listening and communication skills
- Embraces change whilst remaining productive and positive
- High degree of accuracy, to provide quality service to the business
- High degree of patience and assertiveness with excellent rapport-building skills
- Show positive involvement in team activities
- Willing to accept and learn from feedback
- Quality driven and takes pride in their work
- Maintains effective Time Management
- Dedicated and committed to performance outputs and regulatory outputs
- Self motivated individual that takes ownership and can think logically

**Applicant Feedback Policy**: