Italian Customer Serice

3 weeks ago


Cape Town, South Africa Barrett's Recruitment Workhouse Full time

Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in

customer relations department in Italian & English languages
- Work on airline reservations systems & handle voice calls in English & Italian including

written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service

levels.
- Demanding and time-sensitive call centre environment

**Requirements**:

- **Native level fluency in Italian language: Verbal & Written skills essential (Advanced**

**level may be considered)**
- Located in South Africa preferrable
- **Permanent residence permit/ South African ID holders** only
- Excellent Computer literacy & technical skills
- No criminal record.
- Flexibility to work shifts
- Previous customer service experience preferred

**Employment terms and condition**

**1. you must be fluent in Italian and English**

2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day

3. Rotational shifts Mondays - Fridays includes rotational Saturdays, Sundays & public

depending on client requirements.

4. Training: 4- 6 weeks (Fully Paid).

5. Probation period: 4 months

6. Health insurance benefit (Paid for by the Company)

7. Office-based or Remote position available
- Own home Fibre internet line & UPS solution required for work from home option.

**Job Types**: Permanent, Full-time



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