Italian Customer Serice
3 weeks ago
Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in
customer relations department in Italian & English languages
- Work on airline reservations systems & handle voice calls in English & Italian including
written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service
levels.
- Demanding and time-sensitive call centre environment
**Requirements**:
- **Native level fluency in Italian language: Verbal & Written skills essential (Advanced**
**level may be considered)**
- Located in South Africa preferrable
- **Permanent residence permit/ South African ID holders** only
- Excellent Computer literacy & technical skills
- No criminal record.
- Flexibility to work shifts
- Previous customer service experience preferred
**Employment terms and condition**
**1. you must be fluent in Italian and English**
2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
3. Rotational shifts Mondays - Fridays includes rotational Saturdays, Sundays & public
depending on client requirements.
4. Training: 4- 6 weeks (Fully Paid).
5. Probation period: 4 months
6. Health insurance benefit (Paid for by the Company)
7. Office-based or Remote position available
- Own home Fibre internet line & UPS solution required for work from home option.
**Job Types**: Permanent, Full-time
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