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Medical Administrator

3 months ago

Soweto, South Africa HotelJobs.co.za Full time

**Chris Hani Baragwanath Academic Hospital Johannesburg Soweto**

**Key Responsibilities**:

- Schedule appointments and book treatments with our medical practitioners across 7 locations and multiple medical services (Physiotherapy, Biokinetics, Doctor (GP), Dentist).
- Meet practice objectives.
- Efficiently understand patient treatment requirements and effectively communicate our services and pricing.
- Verify medical aid benefits, treatment authorizations, and assist patients in understanding their coverage.
- Prepare and send patient and medical aid reports timely and accurately.
- Update practice data reports weekly and accurately.

**Requirements**:

- In-depth knowledge of medical aid processes and policies, including familiarity with ICD 10 codes and benefits verification.
- Strong analytical skills to interpret medical aid benefits accurately.
- Experience in obtaining treatment authorizations from medical aid providers.
- Excellent communication skills to explain complex medical aid information clearly to patients.

Consultation
- Ability to quickly grasp and understand various medical treatments and procedures, combined with strong interpersonal skills to engage with patients and ascertain their needs.
- Proficiency in communicating detailed information about services and pricing clearly and effectively, with the sales acumen to promote the practice’s services persuasively.

Communication
- Excellent written and verbal communication skills.
- Strong customer service orientation to provide prompt and courteous responses.
- Ability to manage and prioritize multiple inquiries efficiently.

Decision Making
- Anticipate and manage complex treatment plans
- Navigate complex patient queries.
- Exceptional problem solving skills.
- Manage difficult patients and
- Show initiative and decisiveness when making decisions regarding patients’ interaction/journey.

Other
- Residing within a 20km radius of Bryanston, Johannesburg (advantageous).

**Attributes**:

- **Empathetic** - Demonstrates genuine care and understanding towards patients, creating a supportive and compassionate environment.
- **Proactive** - Takes initiative and anticipates needs, ensuring tasks are completed efficiently and potential issues are addressed promptly.
- **Reliable** - Consistently dependable and trustworthy, ensuring patients and colleagues can count on them to fulfill responsibilities accurately and on time.
- **Adaptable** - Flexible and able to adjust to changing circumstances or unexpected challenges, maintaining effectiveness under pressure.
- **Resilient** - Shows persistence and the ability to overcome obstacles, maintaining a positive attitude and staying focused on achieving goals.
- **Collaborative**:

- Works well with colleagues, valuing teamwork and contributing to a positive, cooperative work environment.

**Working Hours**: Monday - Friday 8 AM - 5 PM

**Remuneration**: To be discussed during the interview process

**Job Type**: Temp to perm
Contract length: 6 months

**Experience**:

- patient booking: 2 years (required)
- medical aid benefits confirmation: 2 years (required)
- medical aid authorizations: 2 years (required)