Case Facilitator

**Work Description**

The Case Facilitator is responsible for providing basic patient level support to all HIV positive newly diagnosed patients, patients already on HIV treatment, those beginning their treatment journey, PrEP seeking clients and those who are on PrEP and need to visit for their follow ups

**Technical Work Responsibilities**

Responsible in peer education / recruitment

Maintaining adherence in quality control testing services

Supervising lay counsellor on duties

Identifying MSM / Trans gender high transition area

Organising M group and core group meeting

Ensuring target meeting targets

**Duties**:
Liaise with stakeholders and contribute towards the achievement of Company and Divisional goals

Effective communication with relevant stakeholders regarding constraints and appropriate resolutions

Maintain favourable relations with internal and external stakeholders

Navigate and access the health care system and conduct face to face patient follows ups to appointments, tracking patients who have missed appointments and provide education and information around treatment and care of HIV and TB

Complete the Case facilitation register and review it daily.

Call Patients within 48 hours following initiation for support.

Remind patients of their forth-coming appointment dates, working in partnership with clerks for booking of appointments.

Follow up if patient attended facility appointments (7 days, 30 days & any other)

Link patient with a clinician if further clinical guidance and support is required.

Refer client accordingly for future assistance

Call patients within 24 hours of missing their appointments and link them back to care.

Hand patients not found telephonically to WBOTS for home tracing.

Monitor outcome of home tracing and record accordingly.

Refer patient returned to care after defaulting, for enhanced adherence counselling.

Maintain confidentiality and ethical standards at all times

Exercise adherence to the relevant legislation, Codes of Conduct and SOPs

Identify own developmental needs and implement approved recommendations

Comply with all safety policies, practices and procedures according to prescribed legislation

Report all unsafe activities to Senior Management/Human Resources

Adhere to decision making procedures

SELECTION CRITERIA

**Education**

Grade 12 and /Post matric qualification - social science / equivalent diploma/degree

HTS Certificate

Basic Computer Skills

**Advantageous**

Index testing services

GCP certificate

Good communication skills

Advanced Adherence Counselling Certificate

Social Science Degree or related degree

**Experience**

At least 2 years’ HIV / TB testing and counselling in a Key Populations programme

At least one-year experience in providing support/counselling to HIV Infected Individuals dealing with psychosocial issues that influence Health-seeking behaviour

Knowledge in Index testing services

Knowledge on latest HIV care and treatment, PrEP guidelines

Adherence counselling

MSM / Trans gender recruitment

Experience in peer education

**Requirements**:
SA Citizen or valid work permit to work in South Africa

Basic computer skills

Willing to work overtime

Willing to travel within / outside of the local working area

Social networking strategy

Good team leadership skills

**Bottom**:
Please note:
Kindly provide current and relevant references for background checks