IT Manager

Responsibilities
- Lead IT projects, including the design and deployment of new IT systems and services
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
- Help define IT infrastructure strategy, architecture, and processes
- Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
- Assess vendors and develop test strategies for new hardware and software
- Troubleshoot hardware and software issues related to internal IT
- Weekend and afterhours standby
- Hyper-V or similar proficiency
- Understand and able to manage multiple VM and related server requirements
- Ensure 99.99% uptime through DR solution and management
- Willing to do Local IT support, User setup, and POS assistance
- Budget and provide reporting
- Manage small team
- Experience in the hospitality environment a plus
- Patch management
- 3CX Management and administration
- Proficiency with virtualization technology(Hyper-V, VMWare)
- Backup software(Veeam)

**Qualifications**:

- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
- 2-5 years of experience working in IT operations
- Fluent in Afrikaans and English
- Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
- Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
- Strong critical thinking and decision-making skills
- Excellent project management skills and strong ability to prioritize
- Firm grasp on IT infrastructure and operations best practices
- Must be Office 365 Admin proficient
- Windows and Mac proficient
- Sharepoint Online experience
- MCSE/MCITP certification advantageous
- Networking (Fortigate, Aruba)
- ITIL/ITSM certifications advantageous
- Dell Storage array experience a big plus
- Ruckus Wifi infrastructure