Head of Site
2 weeks ago
The Head of Site is accountable for the leadership and management of the KSA site. Engagement, performance and development of people, through the embedding of our culture is at the forefront of this role.
Presenting and delivering the very best that KSA has to offer to key stakeholders, clients and potential new clients is the core purpose of this role.
**Responsibilities**:
- Leadership and Management of the KSA Site(s).
- Setting the strategy and delivering KSA growth. This include
- Working with internal group stakeholders to ensure we have the skills and experience to deliver and manage growth
- Setting the property and site plan to ensure seamless execution of the growth.
- Presenting a credible investment strategy to demonstrate clear returns to Shareholders.
- Working with SA resources to maximise investment support mechanisms.
- Making sure that KSA is a high standard, aspirational site where people develop and succeed.
- Deliver financial performance that demonstrates the effectiveness of the business.
- Accountable for revenue and EBITDA.
- Deliver industry leading client feedback, measured through regular surveys.
- Delivery of the Kura People Processes through KSA to ensure cultural alignment and development of the people.
- In partnership with KUK Sales and Business Development build a pipeline of growth opportunities specific to KSA.
- Ensure all required compliance accreditations and certifications including but not limited to ISO Standards and BBBE.
- Motivate and manage performance of Senior Managers within the business to ensure delivery of Key Performance Indicators.
- Build meaningful and effective relationships with Clients to ensure that growth opportunities are realised and service delivery is effective.
- Creating a work environment that facilitates a high-performance culture, while demonstrating high levels of employee engagement.
Experience
- 7 Years + BPO/ Contact Center Snr. Management experience
- Previous experience dealing with high profile clients and delivering on SLAs
- Experience in managing 700+ employees
Application Deadline: 2023/01/06
Expected Start Date: 2023/02/01
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