Customer Services Agent
1 week ago
**Safair Operations, operating as **Flysafair**, has a vacancy for a** Customer Service Agent **at our **O.R Tambo** **International Airport.**
**The successful applicant will report to the **Airport Manager.**
**RESPONSIBILITIES**:
- **Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;**:
- **Manage flight delays and or cancellations;**:
- **Handle and safeguard of confidential information.**
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**REQUIREMENTS**:
- **Grade 12;**:
- **Airport experience and ticket sales within an aviation concern;**:
- **Excellent written and verbal command of the English language including proper phone etiquette;**:
- **Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);**:
- **No criminal or credit record;**:
- **Able and willing to work on weekends, public holidays and flexible hours and shifts as required;**:
- **Own transport would be an advantage;**:
- **Valid Covid-19 vaccination card**
**PERSONAL ATTRIBUTES**:
- **Punctual**:
- **Excellent understanding of delivering great customer service;**:
- **High degree of patience and assertiveness;**:
- **Conflict resolution skills;**:
- **Trustworthy, professional and reliable, including dealing with confidential information;**:
- **Immaculate time keeping;**:
- **The ability to work well under pressure;**:
- **Practice good time management and willingness to work longer than normal hours including additional shifts,**:
- **Remains focused in order to handle objections;**:
- **Customer focused and service orientated.**
**APPLICATION GUIDELINE***:
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- **FlySafair reserves the right**
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- **Not to proceed with this vacancy**:
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- **Reference number - JHB000640**
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**Preference will be given to members of under-represented designated groups.**
- For more information please contact:
**Ndileka Magula
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