Senior SAP Ewm Functional Consultant

**Job Advert Summary**:
Responsible for participating in the scoping and implementation of SAP EWM Solution. Ensure that implementations and support services meet client requirements. Responsible for preparation and contribution to the process design specification, configuration, testing and implementation of required SAP solutions.

**Duties & Responsibilities**:
**Service Delivery**
Ensure projects and solution deliveries have the required documentation, testing plans and outputs. Provide second level incident support to the business and ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated. Draw up and follow detailed specification

**Knowledge Management & Transfer**

**Process Optimization**
Create re-usable solutions and processes that can save time, efforts and result in better quality and ensure alignment across all SAP Retail System.

**Delivering results and meeting customer expectations**
Monitor own workload and manages deliverables accordingly and facilitate the discussion and resolution of design / programming / functional issues with the business/SDM as appropriate. Proactively communicate and share information and encourage discussion and debate (share successes, highlight challenges and identify and manage risks).

**Internal and external stakeholder relationship management**
Build and maintain effective relationships with all key stakeholders to facilitate organisational effectiveness Identify areas of concern in terms of reporting and use influence to debate and agree the best way forward

**Influence and negotiation**
Use influence and negotiation to achieve win-win outcomes and initiate meetings with key stakeholders to track progress, manage expectations and ensure clients’ needs are met.

**Minimum Requirements**:
National Diploma in IT or Recognition of Prior Learning

Minimum of 3-5 years SAP EWM

Minimum of 2 year working on medium to high profile projects or tasks

Knowledge of Retail environments or SAP Retail experience is advantageous

Exposure to a customer service environment

SAP Integration experience

Ability to identify problems and design solutions

Good communication, analytical and presentation skills

Be willing to travel when required

Ability to be flexible when support demands are high

**Competencies**:
Strong problem-solving skills

Good communication

Analytical

Presentation skills

Problem Solving

Resilience and Stress Management Teamwork Influencing and Impact (inc. Negotiation)

Business Insight Process and Technological Competence

Knowledge Management

Customer Service Orientation

Planning and Organising

**Additional Information**:
Competency based interview and assessment where applicable, to assess above requirements

Strong problem-solving skills to drive resolution of Good communication, analytical and presentation skills