IT Technician

**An exciting opportunity for a young, dynamic individual who has a passion for technology and enjoys interacting with customers**

The incumbents will be responsible to provide a technical service to customers by diagnosing, repairing or sending the customers’ IT equipment to the relevant repair agent

**Key performance Areas**

1. Customer service

2. Trouble shooting and resolution

3. Installations

4. Repairs

5. Housekeeping, safety and security

**Desired Education, Experience & competencies**
- Matric/ Grade 12
- A+ certified
- At least 1 years’ hardware repair experience
- 1 Year experience dealing with warranties
- Experience working with customers

**Required Job competencies**
- Microsoft Office
- Customer centric
- Integrity
- Process driven
- Trouble shooting
- Problem solving
- Interpersonal skills
- Communication skills
- Ability to handle conflict
- High attention to detail

**Job Type**: Contract
Contract length: 3 - 6 months

Application Question(s):

- Do you have an objection working retail hours, including Saturdays and Sundays?
- What IT qualification do you have?

**Experience**:

- troubleshooting and repairing hardware and software: 1 year (required)