Branch Manager

**Req Number**

119874

**Closing Date**

30 November

**Location**

Musina, Makhado and Tzaneen

**Cluster**

Total Bus Banking and Retail

**FAIS Affected**

FAIS Affected - Yes

**Job Purpose**

To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance to processes and procedures to prevent risk and ensuring alignment to the Financial and service objectives of the Business Unit.

**Responsibilities**:

- Control expenses and action financial reports
- Drive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management and doing daily check in/out
- Achieve Main Banked objectives through client acquisition, retention and cross sell
- Execute Business strategies, sales campaigns and marketing initiatives. Manage Branch asset register
- Deliver optimum client service by identifying branch capacity needs and requirements
- Ensure sound relationships are developed and maintained with stakeholders and clients.
- Ensure world class client experience through available systems and appropriate client needs analysis.
- Ensure digital migration and education of clients.
- Educate staff on Service Charter and ensure service history cards are updated with Service failure
- Manage client comments, complaints, compliments appropriately.
- Increase client acquisition and fulfilment by reinforcing a service culture, and corporate image compliance.
- Execute on Branch business plan through capacity planning.
- Ensure clear roles and responsibilities linked to each specific role.
- Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met.
- Ensure business continuity through the Living Disaster Recovery Planning System (LDRPS).
- Mitigate operational and reputational risk through enforcing legislative requirements and compliance.
- Ensure staff adherence to cash management processes.
- Analyse and do weekly spot checks on client management system (CMS) in relation to sales claimed and target achieved.
- Ensure staff adhere to data quality standards and take corrective action where required.
- Recommend process improvements and ensure a client centric environment.
- Achieve business unit goals through capacity management.
- Mentor and coach staff on identified performance gaps.
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Ensure staff attend relevant training to drive client centric behaviours.
- Ensure transformational target are met.
- Embed and role model the desired Nedbank Culture and coach others to live in support of the culture.
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems by embracing agile principles.

**Preferred Qualification**
- Matric / Grade 12 / National Senior Certificate
- Successfully completed NQF Level 5 Higher qualification in a Business or Financial related field
- FAIS Accreditation mandatory (Min 120 Credits) would be an advantage

**Minimum Experience Level**
- 2 years experience in a client facing retail sales environment and 2 years experience in people management

**Technical / Professional Knowledge**
- Accounting principles
- Banking procedures
- Business writing
- Change management
- Coaching principles
- Competitor analysis
- Consumer behaviour
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank systems
- Nedbank vision and strategy
- Operations planning
- Performance management
- Principles of project management
- Recruitment and selection
- Sales data analysis
- Selling techniques
- Nedbank culture
- Nedbank products
- Business analysis
- Customer service principles
- Human Resources systems knowledge

**Behavioural Competencies**
- Coaching
- Customer Focus
- Driving for Results
- Making Sales Operations Decisions
- Creating a Service Reputation
- Creating a Culture of Trust
- Driving Successful Customer Engagements
- Adaptability

**Talent Acquisition Consultant**

Poppy Mlotshwa
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_