Sales Support Associate

3 weeks ago

Cape Town, South Africa CDW Full time

**Description**

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 co-workers.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self, and your best ideas, to CDW. Because diverse perspectives bring forth better problem solving and better solutions for our customers in a rapidly evolving technology landscape.

**Job Summary**

Working within CDW UK’s Sales Support function supporting the sales organization in the operational execution of sales. You will manage our customers overall experience and help develop our customer account base alongside our Account Directors. You will inspire co-workers to deliver an exceptional service to our customers and our sellers.

You will be responsible for supporting the full end to end order process, ensuring the transactions are fully managed through our systems.

You will liaise with various levels of stakeholders, including but not limited to internal business units, external vendors, suppliers and customers, ensuring relationships are built, maintained and enhanced.

Suggesting and supporting initiatives that drive improvements to the way we operate, including process and platform initiatives.

Demonstrating a balanced flexibility, curiosity and a passion to engage.

**Key Responsibilities**
- Follow the correct process for accurately completing the following activities within our systems: Quotations or quotation within customer margin policy, delivery address set up, order entry, order management including:

- Liaising with Customer Services to log tickets
- Customer purchase order management
- Customer back-order Management
- Build a solid relationship with our customers, ensuring you are actively reviewing and identifying any potential spend patterns,
- Executing and delivering internal and external facing reports including:

- Customer SLA reporting
- Back Order reports
- Serial numbers
- Knowledge and understanding of our core Vendors and their associated portals
- Identify process enhancements for the business
- Support the production of statement of works and their subsequent operational management

**Qualifications, Skills and experience**
- Proven track record of supporting sellers resulting in revenue growth
- Experience within a sales support role
- Strong understanding and experience of the full sales process
- Experience in building relationships and engaging with multiple internal business units
- Detailed knowledge in the use of CRM systems, ERP solutions and reporting tools
- Curiosity, wanting to understand the Why?

**Who we are**:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

**What you can expect from us: Culture, coworkers, careers.**
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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