Receptionist (4 Positions)
1 week ago
Giriyondo
- Skukuza
- Skukuza Airport
- Berg-en-Dal
Kruger National Park
Attention: Mixo Mashaba
Private Bag X402
SKUKUZA
1350
Tel: 013 735 4381
SANParks reserves the right not to make an appointment.
**Requirements**:
- A 3-year Tourism diploma or equivalent qualification
- Good telephone, people and administration skills as well as sound interpersonal skills
- Computer literacy with a working knowledge of Microsoft Word and Excel
- Roomseeker knowledge will be an added advantage
- Previous front office experience
- Proficiency in English
**Responsibilities**:
- To receive, and handle telephone calls and telephonic enquiries and where specified, relay telephone messages timeously
- To receive guests in a friendly manner and process the computerised guest reservation through the check-in and check-out process
- To raise any extra charges that a guest might incur
- To ensure outstanding monies are collected and processed according to company policy
- To inform guests of facilities in the camp and upsell on activities
- To assist guests with amendments to reservations and special requests
- To coordinate guests' requests and complaints and handle efficiently
- To perform general administration at the Reception area
- To adhere to company dress code and protocol
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