Sales Coordinator
2 weeks ago
Gauteng, Tshwane (Pretoria)
- (Market related)
**Sales Coordinator - Pretoria (FMCG)**
**QUALIFICATIONS**:
- Grade 12
**EXPERIENCE**:
- Previous experience as a sales coordinator, telesales representative or sales/customer service-related role.
**KNOWLEDGE REQUIRED**:
- Good knowledge of relevant computer programs and telephone systems.
**SKILLS REQUIRED**:
- Ability to learn about products and services and describe/explain them to individuals.
- Excellent communication and interpersonal skills.
- To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts
**JOB ACTIVITIES**:
- 1. Customer Liaison_
- Accurately update customer information and or contact details required specifications
- Customer Orders (Take and capture orders in an accurate manner)
- Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.)
- Update call lists
- Upsale on every sales call made to customers
- 2. Pricing_
- Receive pricing / deals from Key Account and Accounts Manager and ensure the following:
- Approved changes are effected
- Approved deals are effected
- Pricing register updated to specifications
- Ensure the correct pricing is loaded on the system when placing orders for all customer channels
- 3. Order Processing_
- Placing orders on the system once received from customers via phone.
- Pull orders from different B2B system example: Spar, PnP, Checkers and Internal Butcheries.
- 4. Tracking Orders_
- Inform customers about Late deliveries.
- Inform customers on short / out of stock on deliveries.
- Inform customers if delivery dates need to be changed due no stock.
- 5. Documentation_
- Keep records of calls and sales and note useful information.
- Safekeeping of all hard copy and soft cop documentation.
- 6. Reporting_
- Close all open calls and make sure the customers did received the stock.
For more information please contact:
- Janette Smuts
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