Doorman

As a Doorman at Mount Nelson, A Belmond Hotel, you are part of a team that brings guest experiences to life through immersive, unique experiences. You will create a welcoming environment for hotel guests and facilitate their arrival and departure. In this role, you will master the art of delivering exceptional service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

**Primary Responsibilities Include**:

- Create a welcoming environment for hotel guests and facilitate their arrival and departure.
- Assist guests out of their vehicles as they enter the port cochere.
- Assist guests as they come in and out of the hotel entrance.
- Work closely with the Concierge and Front Desk to ensure the smooth handling of guest luggage.
- Conduct all duties in accordance with departmental, Leading Quality Assurance and hotel standards.
- Maintain all Front of House areas in an orderly manner - general upkeep of the area, which includes the entrance, sidewalk, back of house storeroom, the port cochere and surrounding area to entrance (benches, trash cans and pot plants etc.).
- Monitor the workflow and activity of the porters.
- Maintain and upkeep all departmental equipment, which includes polishing of the trolleys, umbrellas etc.
- Assist with Porter duties as and when required.
- Be well versed in all hotel services, hours of operation, key personnel, hotel policies, etc. to assist guests with queries.
- Assist with other departmental and hotel duties as assigned by management occasionally or on a daily basis.
- Ensure the free flow of movement in and out of the building and, if need be, help in the carrying of luggage and receiving packages delivered.

**Requirements**:
**What You Bring**:

- Experience providing exceptional customer service, handling food and beverages, and working in a fast-paced environment.
- Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
- Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members.

**Benefits**

**What We Offer**:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

**Location**:

- South Africa, Cape Town

Department:

- Front Office & Guest Relations

Employment type:

- Full-time

Experience: