Tems Adminsitrator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Position Purpose

Responsibilities include:

- General administration and customer account processing and reconciliations (query resolution
- process), inclusive of Debit Authorisations, THAAs
- Processing of customer transfer hire notes.
- Reconciliation of accounts and controlling of equipment.
- Manage 1-4-1 Exchanges.
- Conducting Daily/Weekly/Monthly/Quarterly stock counts.
- Conducting health checks and providing feedback to the relevant clients and staff (if
- applicable)
- Investigation and resolving credit equipment balances.
- Investigation and resolving suspended movements.
- Investigate and resolve queries from the customers supply chain partners.
- Ordering of stock
- Arranging transport - Sending transport schedule to logistics daily.
- Weekly/Monthly Reporting - Customer & Internal Reporting
- Logging Collection / Return orders when needed.
- Regular plant sweeps to identify misuse of CHEP equipment.
- Equipment quality check - Reporting damages.
- Demand planning vs Forecast and Collection.
- Maintaining a strong relationship with the customer through query resolution and proactive
- identification of potential issues.
- Identification of new conversion opportunities to increase CHEP overall integration into
- customer supply chain.
- Compiling and Presenting Key Performance Indicator reporting for customer and internal
- management.
- Log necessary escalations and service requests to the business via Sales Force.
- Perform any ad hoc tasks as requested by management.

Key Requirements
- Matric
- Business Related Degree or Diploma or studying towards a tertiary qualification.
- Qualification in Supervisory Development Programme or equivalent is advantageous.
- 3-5 years Accounts & Reconciliation
- 3 years Customer Service
- 1-2 years CHEP customer support
- Manual drivers Licence - Essential

Skills and Knowledge
- Analytical Skills
- Excellent communication skills at all levels
- Inventory Control Skills
- Proficiency in Word & Excel is essential.
- Time Management & Prioritisation.
- Knowledge of MyCHEP is essential.
- Knowledge of any accounting/warehouse management system would be an advantage.
- Team Players who are systematic, accurate, patient, non-aggressive and service orientated
- will be the best suited to handle this position.

Preferred Education

Certificate, Diploma - Business Administration/Management

Preferred Level of Work Experience

3 - 5 years

Remote Type

Not Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.