Electronic Repair Technician

3 weeks ago

Cape Town, South Africa Rubicon Full time

**About the Electronic Repair Technician role**

The main function of the electronic repair and technician is to attend to customers equipment repairs and assist senior technicians and support engineers in attending to all day-to-day technical enquiries within the branch, both internal and external and ensure that all assigned customer repair tickets are serviced and closed. The ultimate aims are to ensure adequate technical skills are available within the branch to carry out equipment repairs and ensure that our customers are impressed by our after-sales service.

**Role responsibilities**:
**Technical Support**
- Attend to customer technical support requests by:

- Phone
- Any other means (e.g.: Instant messages etc)

**Equipment Repair**
- Attend to customer renewable energy related equipment repair tickets assigned to you
- Fault find on various types of electronic equipment and repair back to factory standard, down to component level
- Complete necessary tickets in job management systems

**Teamwork & Collaboration**

Work closely with the other tech support staff around the country:

- Collaborate on improving systems.
- Help resolve issues in other areas where skills can be shared for common good.
- Investigate and document potential serial issues.
- Assist R+D department in product specification and development when necessary.
- Meet regularly to discuss tech support issues.
- Document your activities within the company CRM.

**General Skill & Support**

Regularly attend supplier training
- In SA
- At supplier facilities

Any other tasks reasonably delegated to you
- You may occasionally be required to carry out other tasks not outlined above on an ad-hoc basis, to achieve the necessary levels of customer service. This may include but is not limited to various sales related functions, managing customers when a rep is absent, resolving telephone queries and so on. Should the company introduce new methods of working and/or new technology you will be required to co-operate with these changes, adapting to new methods of working and/or technology and undergo training as the company directs.

**Role requirements**:
**Required**:

- NQF5 Electronics qualification (National diploma or equivalent)
- Component level repair of electronic equipment (power electronics experience beneficial).
- Intimate knowledge of repair techniques and tools for both though-hole and SMT devices
- Excellent PCB soldering, de-soldering, and related skills
- Proficient in the use of relevant workshop equipment such as Oscilloscopes, solder rework stations, multimeters, EEPROM programmers, various PC software tools for firmware updating etc.
- Computer literacy - highly Computer literate and comfortable with basic technical aspects of common operating systems with Microsoft Office general excellence
- Own vehicle and driver's licence.

**Beneficial**:

- Electronic repair technician certification/s
- Electrical qualification; and/or
- Other relevant diploma (e.g. renewable energy)

**Experience in one or more of the following**:

- Renewables or Solar PV
- Previous Technical Support or equipment repair roles

**Other**:
Availability & Ability to travel occasionally, locally and possibly internationally.

Ability to traverse various workspaces easily

**Personal Competencies**:

- Competent Professional business written and verbal communications skills. The ability to express yourself clearly and effectively within the company.
- An ability to provide excellent customer service - Serviced focus by responding to customers' needs by doing it right the first time.
- Excellent time management, organizational, and follow-through skills. Disciplined Approach by being Punctual, Strong Attendance Record, getting back to customers, suppliers and internal staff and returning calls.
- Attention to detail while maintaining the ability to see the implications for the bigger picture
- An ability to respond quickly and accurately to requests
- A creative outlook with a problem-solving attitude.
- Self-motivated - Meet and exceed all that is required of you in your job.

**About Rubicon**

Rubicon Group is a vertically-integrated, sustainable technology group, providing end-to-end products, services, and software solutions in the fields of:

- Solar energy
- Energy storage
- E-Mobility
- Smart building and smart retail technology
- Power solutions; and
- Industrial technology

These are some of the fastest growing and most exciting sectors of the global economy, and present our staff with multiple personal and professional development opportunities.

Rubicon's extensive customer base consists of corporate and retail clients, and include large, blue-chip multinational retail groups, property developers, and EPC customers in the renewable energy sector. Our supplier and commercial partners include leading global manufacturers and some of the best-known local brands. The group employs approximately 500 people, and is head-quartered in Cape Town, South

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