Retail Sales Consultant

3 weeks ago

Nelspruit, South Africa abc Full time

Job Title: Sales Consultant**'

**Department**: Retail

**Manager**: Regional Manager/Kiosk Supervisor

**Main Purpose of the Role**:
The Sales Consultant focuses on offering superior customer service to all customers, emphasizing selling and up-selling products and ensuring a seamless 'Customer Journey'. A key focus of this role is to reach sales targets and resolve customer queries through product knowledge, research, and troubleshooting. The Sales Consultant is responsible for the safe keeping of all company property and assets, facilitating stock control, processing sales, handling cash, and following all Standard Operating Procedures (SOPs) and policies.

**Responsibilities**:
The primary tasks, functions, and deliverables of the role include, but are not limited to:

- Providing exceptional customer service to all customers, emphasizing selling and up-selling products.
- Meeting and exceeding sales targets.
- Ensuring the safe keeping of all company property at the kiosks/workstation, including computers, laptops, phones, stock, money, equipment, and related resources.
- Adhering to all point of sale (POS) procedures in line with the company's standard operating procedures.
- Facilitating stock control processes, including replenishing stock, conducting stock takes, ensuring safe keeping of stock, preventing stock damage/loss/theft, managing interbranch transfers (IBT), and receiving stock deliveries.
- Handling cash and card sales, processing sales, banking, conducting cash-ups, and managing the float.
- Demonstrating knowledge of the brand, products, services, policies, procedures, and company ethos.
- Maintaining the general housekeeping of the kiosk, ensuring it represents the company's professionalism, product quality, and customer care.

**Skills and Competencies**:
The abilities needed to perform this role effectively include:

- Customer service orientation
- Sales-driven and ability to up-sell
- Goal and target-driven
- Strong problem-solving and troubleshooting skills
- Understanding of sales principles and processes
- Fluent verbal and written English communication skills
- Professional and confident communicator
- Effective listening skills
- Excellent interpersonal skills
- High energy levels
- Good follow-up skills
- Patience, tact, diplomacy, and approachability
- Ability to work under pressure and meet deadlines
- Accuracy and attention to detail
- Excellent organizational and time management skills
- Ability to multitask and prioritize
- Strong administrative skills
- Ability to merchandise products
- Respect for confidentiality
- Ability to work both independently and as part of a team
- Computer literacy
- Promotion of the brand and company ethos

**Education and Experience Requirements**:

- Matric or NQF equivalent
- Previous retail sales experience advantageous
- Knowledge of customer service principles and processes
- Basic business administration knowledge

**Additional Requirements**:

- Flexibility to work shifts, including nights, weekends, and public holidays
- Ability to travel and work at different kiosks/stores if require

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