IT Administration

Experienced IT Professional with 5+ years in GCC organizations, specializing in successful

implementation of ERP systems. Seeking a challenging role in a competitive development environment to

contribute rich and diverse skills, while driving personal and organizational growth. Committed to performing a

wide range of skilled tasks and exceeding expectations for the satisfaction of the organization. Eager to join a

dynamic team.

**PERSONAL SKILLS**:

- Excellent communication and interpersonal and Technical skills.
- Persuasive, emphatic with good problem solving skills.
- Multi-tasking skills and ability to work under pressure.

WORK EXPERIENCE:
IT Administrator Al Saraya Al Hamraa General Trading LLC

December 2021 to till date Dubai, UAE

Duties and Responsibilities:

- Installing and Configuring Desktops, Servers, POS, Printers and managing 30+ locations.
- Administrating Microsoft Office 365 managing user accounts, administrating security and compliance
- Day to day support of enterprise systems, troubleshooting. Diagnosis, maintenance & service improvements.
- Providing technical assistance and support to end-users, responding to their inquiries, troubleshooting issues.
- Resolving technical problems related to hardware, software, networks, and other IT systems.
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, scanners, operating
- Install, configure, and update software and drivers as needed.
- Assist with network-related issues, such as connectivity problems, wireless network setup, and troubleshooting

network devices.
- Perform routine maintenance tasks on IT systems, including software updates, and security fixes.
- Create, modify, and deactivate user accounts as per organizational policies and procedures.
- Ensure data security and compliance with user access management.
- Create and maintain documentation, knowledge base articles, and standard operating procedures for IT support

processes, common issues, and resolutions.
- Assists in procurement for IT hardware and software, including researching options, obtaining quotes, and

recommending suitable solutions based on requirements and budget constraints.

Pay: R6 000,00 - R8 000,00 per month