Desktop Support Technician

2 months ago


Rustenburg, South Africa Afritop SA Full time

Effectively troubleshoot and manage production incidents.
- Communicate accurate impacts of production incidents
- Recommend solutions to production problems.
- System level documentation
- Support desktop operating systems, hardware and software OS (all versions )
- Efficiently troubleshoot and resolve complex problems in a highly technical environment.
- Participates in technical training programs and self-directed learning.
- Providing Tier II support to clients related to issues with assigned business unit products and services.
- Respond to escalated tickets from Tier I support staff to issues that impact clients business operations.
- Perform more advanced troubleshooting of routers and systems making adjustments within scope of responsibility.
- Appropriately handling all customer issues including troubleshooting and providing feedback to the customer
- Supports customers per the details contained in the customer maintenance and support contracts-SLA.
- Maintains a high level of customer satisfaction through professionalism.
- Ensure compliance with SLAs and OLAs
- Establish and maintain procedures to ensure timely and accurate resolutions of customer issues working with in-house development teams
- Analyze and build recommendations to optimize the customer’s integration with our external and Internal services and solutions.
- Prepare accurate, clear, and timely reports.
- Prioritize work and set expectations for all incidents and requests.
- Analyze, troubleshoot and resolve reported issues (software, hardware and processes) using a logical and systematic approach.
- Document all support incidents for data reporting purposes.
- Provide day to day desktop support;
- Provide prompt and accurate feedback to customers.
- Additional projects and duties as required to support the growth of the IT department.
- Validate resource requirements and develop cost estimates.
- Identify and escalate issues as needed.
- Conduct meetings and prepare presentations to share ideas and findings.

**Salary**: R12,500.00 - R15,000.00 per month



  • Rustenburg, South Africa Afritop SA Full time

    **Responsibilities** - Effectively troubleshoot and manage production incidents. - Communicate accurate impacts of production incidents! - Recommend solutions to production problems. - System level documentation - Support desktop operating systems, hardware and software OS (all versions ) - Efficiently troubleshoot and resolve complex problems in a highly...

  • Desktop Engineer

    3 weeks ago


    Rustenburg, South Africa Data Centrix Full time

    Duties and Responsibilities:Diagnose and troubleshoot technical issues, including account setup and computer or network system configurations;Install Line of Business System and applications on client computer and dedicated computer systems;2nd Level Support for Microsoft Software such as MS-Windows 10, Office 365, Teams;2nd Level Support for line of...

  • Desktop Engineer

    3 weeks ago


    Rustenburg, South Africa Data Centrix Full time

    Duties and Responsibilities:Diagnose and troubleshoot technical issues, including account setup and computer or network system configurations; Install Line of Business System and applications on client computer and dedicated computer systems; 2nd Level Support for Microsoft Software such as MS-Windows 10, Office 365, Teams; 2nd Level Support for line of...

  • Desktop Engineer

    3 weeks ago


    Rustenburg, South Africa Adzuna ZA B C2 Full time

    Duties and Responsibilities:Diagnose and troubleshoot technical issues, including account setup and computer or network system configurations;Install Line of Business System and applications on client computer and dedicated computer systems;2nd Level Support for Microsoft Software such as MS-Windows 10, Office 365, Teams;2nd Level Support for line of...

  • Automotive Technician

    3 months ago


    Rustenburg, South Africa Bonafide Human Capital Full time

    Our well known automotive dealer client based in **Rustenburg, Northwest **currently holds a vacancy for a qualified **Automotive Technician.** Preferences: - Previous Motor Vehicle Technician Experience within a Dealership environment, mandatory. - Qualified Technician, mandatory To diagnose and repair faults, and conduct vehicle services according to...

  • Automotive Technician

    5 months ago


    Rustenburg, South Africa Bonafide Human Capital Full time

    Our well known automotive dealer client based in **Rustenburg, North West **currently holds a vacancy for a qualified** Automotive Technician.** Preferences: - Previous Motor Vehicle Technician Experience within a Dealership environment, mandatory. - Qualified Technician, mandatory To diagnose and repair faults, and conduct vehicle services according to...

  • Diesel Technician

    4 weeks ago


    Rustenburg, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Our well known automotive vehicle dealer client based in Rustenburg currently holds a vacancy for qualified Diesel Technicians. This position will be suited to an experienced person who has excellent vehicle diagnostic and fault-finding skills and the ability to ensure that repairs are performed correctly and efficiently and that the service department...

  • IT Support Technician

    2 weeks ago


    Rustenburg, South Africa Schauenburg Systems Full time

    Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector.MINIMUM REQUIREMENTS• Matric Certificate.• CompTIA ITF+ or CompTIA A+ Certificate • Microsoft 365 Fundamentals Certificate• 1-2 Years of experience in supporting and maintaining computer...

  • Junior Technician

    4 weeks ago


    Rustenburg, South Africa G4S Full time

    Job Introduction : G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Junior Technician based in Rustenburg, North West reporting to Senior Technician. The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to...


  • Rustenburg, South Africa Fidelity Services Group Full time

    **Technician** **Fidelity Cash Solutions - CashMaster, Rustenburg** **Reporting to: Operations Manager CashMaster** The above position is vacant at CashMaster for Rustenburg reporting to the **Operations Manager, CashMaster** Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices....


  • Rustenburg, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Our Commercial vehicle dealer client based in Rustenburg currently holds a vacancy for a Workshop Foreman. This position will be suited to an experienced person who has the ability to ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer...


  • Rustenburg, South Africa Fempower Full time

    The Technical Team Coordinator in Rustenburg will be responsible for ensuring the smooth operation and high performance of the company's support technician team, contributing to the overall success and efficiency of the collision prevention systems product lines.Requirements:4 - 6 years as a team coordinator or supervisory role, overseeing daily operations,...


  • Rustenburg, South Africa Fempower Personnel Full time

    The Technical Team Coordinator in Rustenburg will be responsible for ensuring the smooth operation and high performance of the company's support technician team, contributing to the overall success and efficiency of the collision prevention systems product lines.Requirements:4 - 6 years as a team coordinator or supervisory role, overseeing daily operations,...


  • Rustenburg, South Africa Fempower Full time

    The Technical Team Coordinator in Rustenburg will be responsible for ensuring the smooth operation and high performance of the company's support technician team, contributing to the overall success and efficiency of the collision prevention systems product lines. Requirements: 4 - 6 years as a team coordinator or supervisory role, overseeing daily...


  • Rustenburg, North West, South Africa De Beers Group of Companies Full time

    Company Description - Come and join this dedicated team as our Senior Instrumentation Technician. The Senior Instrumentation Technician is responsible for providing dedicated technical and operational systems support to the process division. The role requires a high degree of competence in instrumentation used in highly automated plants. The role is further...

  • T1 Technician

    2 weeks ago


    Rustenburg, South Africa Schauenburg Systems Full time

    Job Purpose Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector. Minimum Requirements N5 Electrical/Electronics 4 years-experience in electronics (hardware and software) and IT (hardware, networks and...


  • Rustenburg, South Africa BNF Staffing Solutions Full time

    Managing and controlling the smooth process of all new units PDI’s Attending weekly production meeting. Holding toolbox talks with service staff. Keeping the Service Manager updated on the Workshop process. Providing instructions on carrying out diagnostic work and supporting technicians. Providing advice and support to technicians on technical...


  • Rustenburg, South Africa Barloworld Equipment Full time

    **Key Output** - Prepare quotes, invoices and plan all maintenance work on SAP - Perform procurement functions - Prepare reports as required - Manage parts inventory on MARC site - Prepare and oversee proposals to customers, Perform site audits on equipment - Assist with warranty resolution - Attend site meetings, customer meetings and other relevant...

  • In House IT Technician

    5 months ago


    Rustenburg, South Africa Pro Personnel Full time

    Excellent knowledge of computers, laptops, systems support etc - A+ - N+ - Assist walk in clients - Have excellent customer service For more information please contact: Yolanda Day-Garden

  • IT Field Technician

    3 months ago


    Rustenburg, South Africa Ingenious Personnel Full time

    **Must have qualification**: - Grade 12 - IT Diploma / Degree preferably - IT Systems (NQF 5) certificate - Minimum of 2-7 years' experience in IT software and hardware support - Driver's License and Own Car (Pre-requisite) **Technical / Legal Certification** - CompTia A+ - CompTia N+ - COMPTIA S+ (advantageous) - Relevant OEM certification (HP, Dell,...