Specialist Fraud Preventions
5 days ago
Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
To provide specialist advice and support to action card fraud alerts and ensure that customers receive prompt and courteous service in an effort to minimize fraud losses. Investigate fraudulent activity and perform analysis on customer accounts.
**Job Description**:
Accountability: Operations Management (65%)
Screening incoming fraud alerts against known fraud indicators and other risk factors.
Using telephonic interviewing techniques, in order to determine risk.
Where fraud is confirmed block the channel to prevent further transactions and losses.
Record actions taken on fraud systems and relevant banking systems.
For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
Provide superior customer service to customers through various contacts made during the course of work performed.
Communicate new fraud trends to team Leaders and Managers for further action.
Accountability: Change management (10%)
Assist in enhancing operating systems for optimal results.
Deliver professional communication and foster awareness regarding financial crime and fraud trends
Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
Accountability: Risk and Control (15%)
Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
Whilst executing maintain an effective Quality Assurance environment
Adhere to Organisational circulars, policies, business standards and other communications that impact the operation of the business unit.
Accountability: Stakeholder Management (10%)
Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
Education
Higher Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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