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Product Owner: Platform

4 months ago

Cape Town, South Africa Clickatell Full time

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it's not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

We Do The Right Things

Responsibilities of the Role
- Product Ownership:

- With input from the Snr Product Manager and other stakeholders define and prioritize product features and requirements based on customer feedback, business objectives, and market trends
- Create and maintain a product backlog that effectively communicates the development team's priorities and ensures timely delivery of features
- Collaborate with stakeholders to ensure alignment on product vision, roadmap, and feature prioritization
- Work with development teams to ensure clear understanding of product requirements and ensure successful delivery of product features
- Continuously monitor and analyze user feedback and product usage data to inform future product development
- Act as the primary point of contact for all product-related inquiries and communicate product updates to relevant stakeholders
- Facilitate Agile ceremonies (e.g. sprint planning, daily stand-ups, sprint reviews, retrospectives) to ensure successful delivery of product features
- Work closely with cross-functional teams (e.g. Architects, QA, engineering) to ensure effective collaboration and timely delivery of product features
- Provide leadership and mentorship to the development team to ensure adherence to Agile principles and best practices
- Monitor and report on key performance indicators (KPIs) to ensure successful delivery of product features
- Documentation Management:

- Own the design of product requirements and subsequent successful delivery of the requirements.
- Design and create process documentation required to help collaboration in our expanding organization.

We Are On A Learning Journey

Requirements of the Role
- Bachelor's degree in Computer Science / Engineering or Business degree / diploma (BBA, MBA, Business Analysis certification)
- Work experience:

- 3+ years' as Business Analyst or Solutions Architect in an Agile environment
- 3+ years' building software products
- Working in Communication platform as a Service is preferred (CPaaS)
- Working with Agile Methodology, SDLC and Sprints
- Building and managing a product roadmap
- Reviewing and analysing software industry data.
- Working with project management tools such as JIRA, Confluence, or Asana is preferred
- Knowledge and Abilities:

- Manage multiple projects - prioritization, planning and task delegation
- Strong analytical and statistical skills are essential
- Establish and improve processes and drive implementation and adoption throughout the organization
- In-depth knowledge of B2B domain product presentation to large enterprises
- Exceptional problem-solving skills
- Exceptional communication and presentation skills
- A history of sound leadership through complex business scenarios
- Sound knowledge of the economics of supply and demand
- Ability to spot opportunities for process improvement across multiple teams

A Bit About You:
Behavioral competency requirements of a Pacesetter:

- **Cultivating Talent**:Actively drives the development of skills and strengths within the team, and recognizes achievements. Coaches the team on procedures, technical issues and priorities. Leads and contributes to a positive team environment with open communication and clear goals. Listens to team members' feedback and resolves any issues or conflicts.
- **Managing Resources**:Manages resources optimally by making the right decisions that impacts how resources are used and for what benefit. Accurately estimates, forecast, projects, and monitors available levels of relevant resources and makes the right calls.
- **Expert Exchanges**:Seeks and communicates insights. Acts as access point for information within their team and throughout the organization, and ensures sharing of key learnings. Prepares and presents reports, and updates advising on performance and capacity.
- **Risk Mitigation**:Resolves problems that are relatively complex and drives decision-making processes. Systematically processes key factors when resolving conflict, managing risk, ensuring compliance and addressing quality concerns.
- **Foster Teamwork**:Builds relationships and influentially engages across teams to elevate performance. Fac