Store Manager

7 months ago

East London, South Africa iKhokha Full time

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
**So, what will you do?**

We are seeking a dynamic and organized individual to take on the role of Store Manager for our iKhokha store located in **East London.** The store spans 35m2, and your primary responsibility will be to effectively manage its day-to-day operations.

You will play a pivotal role in driving sales and activation ratios. Your responsibilities will include implementing and managing in-branch marketing activities, assisting in staff route planning for outbound initiatives, and creating revenue-generating opportunities aligned with iKhokha' s goals.

In this key position you will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe brand and culture within the branch. Additionally, you'll contribute to community engagement efforts, evangelizing iKhokha to create a strong local presence.

**In addition to the above, you will do**:
**People Management**:

- Interview, recruit, and train new staff
- Implement performance management processes to ensure that new staff thrive and targets are met
- First level HR and IR skills

**Asset Management**:

- Responsible for in-store stock management, monthly stock takes and cycle counting
- Maintain asset register of instore equipment and of all branding materials
- Basic understanding of POS systems for stock management

**Reporting and Insights**:

- Report back to internal stakeholders weekly/monthly on store performance
- Share ad hoc survey results with necessary internal stakeholders
- Feedback on general in-store activity

**Qualifications**:

- Completed Matric / Grade 12
- Undergraduate Degree (Advantageous)

**Deal Breakers**:

- 3+ years of experience in a similar role
- Proven track record of achieving and surpassing targets
- Informal market retail operations experience with a strong focus on growth and in-branch retail dynamics
- Demonstrate robust commercial skills, exceptional business acumen, and a proven ability to achieve targets in sales, marketing, and customer service, coupled with a profound understanding of key stakeholders within the area.
- Excellent interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment
- Strong communication skills with the ability to speak English, isiXhosa and isiZulu.
- Requirements include a valid driver’s license with own reliable transportation and a clear criminal and credit record

Additional Information
**Perks of joining the Tribe?**
- Work in a high-growth company with tangible results you're accountable for
- Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions
- Be guided by visionary leadership
- Seize the opportunity for study leave
- Access to on-demand learning and development
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our employees and they told us so)
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista

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