Telephone Clinician

7 months ago

Johannesburg, South Africa Jenni Strous & Associates Full time

Telephonic Clinician (EMPLOYEE ASSISTANCE PROGRAMME- HEALTH CARE)

The care centre counsellor needs to offer a responsive, quality and empathic service with a dual goal to assess and refer, as well as offering counselling services to corporate clients

Administration of the call centre functions

Quality management

Interact with other departments

Ability to assess and refer a broad range of presenting issues seen in an EAP context

Ability to manage client complaints and expectations with excellent communication skills.

Experience within the counselling setting preferably in the Healthcare / Counselling / Psycho support industries.

A minimum of a degree in either one of the following disciplines and with accredited institutions
- Registration with SACSSP
- Registration with HPCSA

Proficiency to counsel in ENGLISH AND AFRICAN languages

Excellent people management and counselling skills

Working knowledge of IT systems and operations with adequate administrative skills - organised, efficient and self-motivated

Honesty / empathic / Integrity / Self-motivated / Attention to Detail / Organised / Good personal and Communication Skills / Congruent

**Job Types**: Full-time, Permanent

**Salary**: R15,000.00 - R18,000.00 per month

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