German Speaking

3 weeks ago

Sandton, South Africa Jai Search Consultancy Full time

**THE COMPANY**:
A multi-national organization who excels at providing outsourced customer contact services including concern resolution, technical support, sales and marketing support, and business process management.

**RESPONSABILITIES**:

- Acquisition of the specific and required information for performing the job that the Employer provides him/her with.
- Providing level 1 technical support to solve the requests sent from the customers.
- Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.
- Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation.
- Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.
- Observes the working procedures and depending on the complexity of the request, forwards or guides the customer to its helpdesk or to the level 2 technical support agents.
- Assimilates and applies knowledge regarding the quality standards of the project.

**REQUIREMENTS**:

- Speak, read and write **Deutsche/German fluently**:

- Good interpersonal skills
- Computer literate

**INDUSTRY**:

- IT

**LOCATION**:

- Woodmead, Sandton

**WORKING HOURS**:

- Monday -Friday 40 hours per week, no weekend work, strictly office bound

**SALARY**:

- R 18 000 - R22 000 Gross

**BENEFITS**:

- Medical aid
- Retirement Annuity

**Job Types**: Full-time, Permanent

**Salary**: R20,000.00 - R22,000.00 per month

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