Podiatrist

Podiatrist
(5371)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

JOB SUMMARY:
The Bastien’s studio Manager (BSM) has the role to run the overall operation of the studio and the task to do, train, or check all concerning the treatment, the place, and the reporting. BSM will ensure the profitability of the studio, being in line with the budget and analyse guest and hotel feedback. The BSM is the major link in between the resort and BGA, so he/she needs to ensure a regular reporting with BGA. BSM has also a role of development. Always with BGA Corp review and agreement, BSM will work on marketing and public relation of his/her Studio. BSM is also trained in all treatments that he/she will have to perform, knowing that priority will be given to his/her team. BSM has also a role in building his/her team as developing his/her staff to grow in the proper way with their strong skills. The recruitment is also part of the job of the BSM but will be supervised by the Area Manager. BSM needs to be strong in finance in able to expose the manning needed, the offers to create, BSM needs to be able to face issues and get a quick solution to it. BSM is the major link in between BGA and the resort, he/she needs to ensure that there is a great communication, and a nice atmosphere of trust in between both parties. BSM has the task to represent BGA wherever BGA needs to be represented, always with class and passion.

MAIN DUTIES AND RESPONSIBILITIES:
Treatments, services, retail
- Execute and explain perfectly all treatments
- Recommend all products to the guests
- Make sure about the quality and the procedure of the services provided in the studio
- Make sure of the information given in the studio by his/her direct team members or by the other department’s
- team members
- Make sure that the products are well presented, explained and sold.
- Check on the display of the products (pro & retail) (cleanliness, tidiness, validity date, )

Team, Standards, connection between departments
- The team rota will need to be done monthly and given to the team 10 days prior to the beginning of the rota.
- BSM Knows and checks all standards from the treatment bed set-up to the pantry display.
- Present a perfect grooming in front of the guest (referring the standard) and ensure the team does too.
- Keep a great attitude with guest and colleague.
- Represent with perfection the Pedi: Mani: Cure Studio within the resort, making sure all staffs are well aware of
- What is the concept, the treatments, the products. Develop the link between the Studio and the other departments (ease the bookings, the promotion )
- Create a strong team by doing or following a continuous training, creating appraisal. A manning plan needs to be set-up on a yearly basis and reviewed each quarterly recap meeting, a task plan need to be given to each team member corresponding to his/her position.
- BSM needs also to be present in the integration of the team member. Without interfering with the private life the manager will help the team member in her/his new life within the resort and the new country (different culture )

Financial, stock, guest Data Base, Marketing
- Create a year development including the manning, the promotion plan, and any kind of development (everything needs to be approved by BGA and following the BGA standards). This development plan will be reviewed with the area manager on a quarterly basis.
- Overview daily the financial results by checking on the revenues, variance with the previous year and the targets. Important to understand the MTD and YTD notion and review it with the team to get them involved in the daily target.
- Check on a daily basis the stock of professional and retail products. Act accordingly in doing orders, promotions,Orders have to be done in advance to make sure that there is no period when products are missing, and try to reduce the m